Singapore
As the sales operations manager, my key areas of responsibilities are as following:- 1) Customer Service, inside sales/after sales supports 2) People management, couching, assessment and development. Setting matrix for internal and external teams. 3) Quote to cash ie quoting, order management, invoicing and SOX process owner 4) Software business - Oracle BigMachine (CPQ Cloud) AND iStore tool for quote and new software PO submission, termination. Integrate BigMachines with Oracale ERP on contract and order managements. 5) Managing customer accounts from distributors to direct and global accounts.Established the working procedures with the new business model rolled out. 6) Change management 7) Merger and acquisitions - Vertical and horizontal system and processes integration 8) Inventory Management 9) ORACLE/ERP, OBIEE implementation for supply chain management system - revenue, and forecasting 10) VMI/SMI/JIT program implementation - Managing VMI/SMI/JIT customer relationship and providing solutions 11) ) Contract negotiation (customer and 3rd party logistic partners) My areas of Specialties over the years in different roles :- Semi Conductor businesses : Revenue and forecasting, Inventory Management, contract negotiation, sales processes, managing customer relationship, 3PL management. Distributors management - SSD claims, pipeline and shipment management. Sales Operations - revenue management, forecasting, Quotes/pricing, merger and acquisition vertically and horizontally . Software Businesses - Oracle BigMachine CPQ cloud, iStore tools, PO management, subscriptions, renewal, termination.
1) Customer Service, inside sales/after sales supports 2) People management, couching, assessment and development. Setting matrix for internal and external teams. 3) Contract negotiation (customer and 3rd party logistic partners) 4) Quote to cash ie quoting, data analysis , order management, invoicing , SOX audit process owner 5) Inventory Management /Forecasting i.e supply and demand 6) ORACLE/ERP, OBIEE implementation for supply chain management system - revenue, and forecasting 7) VMI/SMI/JIT program solutions and implementation - customer and logistic partners relationships management. 8) Managing customers/partners; established working procedures with the new business partners and engineered new business models. 9) Change management - processes and procedures optimization 10) Merger and acquisitions - Vertical and horizontal system and processes integration 11) Software business - Oracle BigMachine (CPQ Cloud) AND iStore tool for quote and new software PO submission, termination. Integrate BigMachines with Oracale ERP on contract and order managements.
Asia Pacific Account Management /Customer service from quote to cash Distribution pipeline management Distribution SSD program implementation and management Distributors and key account businesses contract negotiation and management Acquisition - vertical and horizontal integration System and business processes enhancement People management- Resources and support model optimization Workforce management Change management
Sales quota management Distribution pipeline management Customer services - quote to cash Acquisition - vertical and horizontal integrations System and business processes enhancement People management- Resources and support model optimization Change management
1) VMI/SMI program implementation 2) Negotiation and Managing 3rd party logistic with VMI customer contracts 3) Managing VMI/SMI customer relationship and providing solutions 4) Revenue and forecasting for VMI customers 5) Inventory Management
1) Established Supply Chain Model with RMB trading for China domestic Contract Manufacturer (CM) and Agilent customers' within China including setting trading company and warehouse within Shanghai Logistic Park 2) Implemented VMI program for CHINA customers 3) Extended China's CM supply chain model to overseas customers 4) Established the support model for local present by hiring and provided training to China supply chain project manager