Saint-Jacques-le-Mineur, Quebec, Canada
American Express Collections (Feb 2023 - Present) Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. Handle customer issues and concerns as necessary including escalated issues Cibc Costco Mastercard Project (June 2022-Feb 2023)Facilitator , once training completed with the new hires, I was promoted to Team Leader, where my main tasks are : Training newly hired agents Attending other trainers to help them with behaviours & punctuality Teaching new agents to use ADP as main punch in program Identifying any areas of concern that could impact the performance of team members Resolving any employee conflicts quickly and efficiently Providing hands-on direction for all activities and projects Communicating any pertinent information regarding project timelines, goals, or objectives to team members Maximizing productivity by scheduling available staff members to the appropriate shift or project Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team-building activities
Act as a production’s point of contact with the crew. (letting them know where they have to be) • Scheduling and transportation. (Tracking schedule changes and arrange transportation.) • Run the production office. (Order supplies and equipment for the production office; manages the phones and administrative emails; ensure bills are paid and invoices created; assists in on-boarding newhires. • Organizing production paperwork. (Bills, call sheets, production reports, shoot schedules, shootingpermits, location release forms and insurance paperwork.As a second Assistant Director here is a list of the following tasks I accomplish on set. • Breaking down the script with the first assistant director • Creating a breakdown and budget for extras. • Discussing which character parts are cast and which are extras or walk-on roles with the director,producer, and casting director. • Supervising cast members to make sure they are in makeup, in wardrobe, and on set when needed. • Auditioning and supervising extras, including handling requisitions, release forms, and otherdocuments.