Hong Kong, Hong Kong SAR
Workplace Operations & Experience Leader managing 4 high-performing front-of-house teammates. Expert in bridging operational excellence with premium user experience. In 2024, led a HKD20M office relocation project for 200+ staff into a new 28,000 sq ft space — achieving HKD3.6M in savings (13%) through rigorous negotiation. Driving cross-departmental collaboration to elevate workspace infrastructure and staff well-being. At my core, I am passionate about adding value to make people's lives easier. And I make that happen — consistently every single day by fostering communication, trust, and collaboration. I also learned that the best office services leaders are equal parts player, coach, and welcoming host. Designed and executed a comprehensive annual engagement calendar spanning 30+ events across 6 categories: social events, festive celebrations, lunch & learn, wellness campaign, VIP & Investor events, and UST MBA students/Canadian Trade Delegation visits. Increase 2025 Christmas Party attendance by 40% to 95%.
Major Office Relocation & Cost Management: Led the end-to-end relocation of 200+ staff to a new 28,000 sq ft headquarters. Managed site selection, leasing terms negotiation, design & build vendors, furniture selection and procurement, construction oversight, stakeholder alignment, ultimately delivering the project HKD 3.6M (13%) under budget o Coach a 4-person workplace team managing F&B, workplace hygiene, facility maintenance, front desk service, supply management and office administration operations for 200+ employees o Engineer the modernization of facilities management by migrating manual administrative processes to a digital task-tracking ecosystem (Todoist), establishing monitoring controls to drive accountability & service quality o Work with the external cleaning company, monitor, and oversee to ensure a deep-cleaned office o Deliver strategic facility enhancements, including the integration of biometric Face ID security at backdoors, new Town Hall spotlighting, and ongoing workspace optimizations eg, thermal binders, automated ultrasonic cleaners o Continuous workplace improvement based on constant observation of employees' needs, collecting feedback and brainstorming, e.g., installing Ultrasonic glasses cleaners (27/F & 28/F), upgrading Thermal Binding Machines, and Phone Booths (relocation & new cushions), and a healthier variety of office snacks o Negotiation with landlord for subsidized HKD 1M CSL & SmarTone mobile signal enhancement, eliminating mobile data connectivity dead zones across the office building at zero cost o Design and execute a comprehensive annual calendar of 30+ initiatives across 6 core pillars: social, festive, Lunch & Learns, wellness, VIP/Investor relations, and academic/trade delegation visit o Launch a 10-session wellness program (incorporating AI health checks, vascular screenings, mindfulness, and nutrition), securing a 95%+ sign-up rate in 21 diverse teams
o Led the end-to-end relocation of 240 staff from Cyberport to Landmark South into a 30,000 sq ft new office—managing site selection, stakeholder alignment, design & build vendor selection, construction oversight, and move-in coordination, delivered the project HKD 3.6M (13%) under budget through rigorous cost negotiation o Provided high-level executive support to the Group President, managing complex calendars, stakeholder communications to cross-functional teams
o End-to-end management of office operations encompassing F&B, workplace hygiene and cleanliness standards, facility maintenance and repairs, office layout and condition management, stock inventory, incoming deliveries, and vendor performance oversight o Coaching the Front-of-House team (1 Office Administrator, 1 Tea Lady) to uphold high service standards, maintaining a safe, tidy and well-functioning office e.g. security systems, emergency protocols, meeting rooms, pantry, and office assets o Supported the full employee lifecycle in Hong Kong, overseeing onboarding and exit processes, MPF and medical insurance, and creating smooth, professional touchpoints for all staff o Leading the social committee and annual employee event calendar, e.g., company off-sites, Townhalls, festival celebrations, Lunch & Learns, Green Monday o Provided support to the CEO
o Served as a trusted client liaison and on-site partner for MDs/Principals, collaborating with case teams and external EAs on deliverables and prompt handling of ad-hoc requests o Work-Life Culture Committees, planned and executed engagement events to boost morale and connection
o Oversee full-spectrum HK office management, including F&B, workplace hygiene and cleanliness standards, facility operations and maintenance, stock inventory and supply chain management, vendor liaison, and health & safety compliance o Define and implement office management standards for the Taipei office — covering daily operations, workplace hygiene, F&B, and facility protocols — while coaching and mentoring the junior administrator to execute independently and maintain consistent service levels across Hong Kong and Taipei o Streamlined expense reimbursements, invoice approvals, and documentation for seamless processing o Enhanced business continuity by supporting the financial controller on BIA/BCP planning, vendor negotiations, and contract management o Strategic companion to MD at HK/Taiwan business meetings and corporate events, ensuring seamless execution and representation o Cultivated team connection through team buildings, annual dinners, and festival celebrations o Optimized employee experience lifecycle — onboarding/offboarding, MPF/medical insurance coordination for smooth transitions
o Led cross-department workplace initiatives across IT, Facilities, and HR — driving office infrastructure upgrades, AV and meeting room technology standards, new joiner onboarding readiness, desk allocation and space planning, access control protocols, office maintenance oversight — ensuring a high-standard office environment o Manage F&B and office supply inventory and budgeting o Facilitated engaging TownHalls and cross-functional meetings — crafted agendas, managed materials, and captured action items to drive alignment o Boosted engagement via events, organized seminars, conferences, annual dinners, and networking gatherings to foster connection and culture o Supported talent lifecycle, managed onboarding/exit processes and visa support, creating positive first/last impressions for new hires