Singapore
Talent Advancement Programme (TAP)
• Execute the enrichment and development of bank’s data warehouse to support business reporting, data analytics projects, data feed to downstream applications • Support projects to optimise data usability for bank’s data users in the area of reporting • Improve and enhance the quality of data collected for more effective analysis and applications • Identify business users needs and develop platforms to consolidate the required data from various sources • Develop data quality standards and procedures to ensure the accuracy, completeness, and consistency of data in the warehouse • Coordinate with cross-functional teams including IT, business users, and external vendors • Identify opportunities for process optimization and automation to enhance the efficiency of data warehouse operations
• Work on the development and optimization of photolithography processes to achieve high-quality and high-yield semiconductor manufacturing. • Maintain detailed documentation of photolithography processes, changes, and improvements. • Troubleshoot and resolve problems related to exposure, photoresist development, and other aspects of photolithography • Provide training and support to production personnel on new project implementation. Projects: • Qualification of Coater and Developer for wafers • Coater Developer Matching for Thickness Loss • Improving the Efficiency and Errors of Manual Alignment for New Operators
• Providing exemplary customer service by addressing inquiries regarding their CPF accounts, resolving issues, and ensuring customer satisfaction • Initiating outbound calls for purposes such as customer follow-ups, and information dissemination, maintaining a courteous and informative demeanour • Recording and maintaining detailed and accurate records of customer interactions, including issues raised, resolutions provided, and any follow-up actions required • Collaborating with team members and other departments to address customer issues, share information, and contribute to the overall improvement of customer service processes • Mentoring new part time call agents to effectively manage challenging or high stress situations