Kota, Rajasthan, India
Customer Success Manager with 10+ years in the IT and SaaS space, focused on client retention, renewals, and resolving at-risk accounts. Handled clients globally and skilled in tools like Salesforce, Power BI, Gong, Zendesk, JIRA, and ASANA.
Manage the Completion of High-Ticket Products and Launches Salesforce CRM,Hands on ASANA, JIRA, Slack, etc Collaborate with other Departments to resolve level 2 tech issues Actively work with Independant Contractors on project specific assignments Maintain Lurn standards of excellence in all projects Complete all projects by the set deadline Moderate live webinars/ launches for Robert Kiyosaki, Daymond John (Shark Tank), Anik Singal Customer RetentionI solve customer problems professionally and speedily. • Consistently achieve 90-100% CSATs • Moderate live webinars/ launches for Robert Kiyosaki, Daymond John (Shark Tank), Anik Singal
• Handled around 200 premium customers of DotcomPal to fulfill their business goals by creating websites, SEO and by running campaigns. • Contacting Joint ventures for promoting our product on skype, Facebook and other social platforms • Zendesk support •. Social media live streaming to promote our products. • Client Onboarding • Sell products and services by upselling and cross-selling • Engage customers and target prospects on social platforms while leveraging influencers • Worked closely with the sales & marketing team to ensure there is a inspiring and relevant content, tested software for customer success. • Video editing through Camtasia • Provide training to new team members of CRM department. •. Train customer service representatives on phones, chat, zoom, teams, etc