United Arab Emirates
Experience across multiple… - Functions: Strategy and operations, Digital strategy, Digital Transformation - Industries: Banking, Insurance, Capital Markets - Geographies: Middle East (UAE, KSA, BAH) India, South Africa, Hong Kong Experience in collaboration with top and senior management of global and regional banks and financial institutions, leading project areas and structured problem solving Specialties: Central Banking, Banking, Payments, Open Banking, Insurance, Operating models, Open banking, Payments, Digital strategy, mobility strategy, Digital transformation, Distribution/ Sales and service models, Product structuring and pricing, Customer Strategy, Analytics, CRM, Customer experience design, Business transformation, Operations strategy, Process re-engineering, Six-sigma/ Lean methodologies, Agile, Project management
Financial services Consulting leader for MENA region (Strategy - Product - Experience - Engineering - Data & AI)
Client account lead for Banking, Capital Market and Insurance regulatory and market infrastructure clients in Middle East covering Payments, Open Banking, Digital strategy and transformation, Client account management, Consulting sales and delivery for FS clients in KSA. Acting Digital Program Director for mid-sized bank in BAH covering digital channels transformation for Retail and Corporate Bank as a part of large transformation program leading client sales and delivery.
Mobility strategy, Digital front end design and transformation, Digital transformation. Go-to-market strategy and business case for expansion in South Asian geographies.
Digital strategy, customer experience and process design, implementation, launch and go-live for India's Largest Public sector bank to launch 7 flag-ship digital touch stores as acquisition centers. Digital marketing campaign design and omni-channel transformation for large regional bank in KSA. Development of Digital banking models and key capabilities supporting digital operating models for bank Customer centricity program for one of the largest banks in Middle East Growth strategy implementation for large international bank in India. Design initiative to standardize advisory model a leading global retail banking and wealth management organization spanning across 18 countries, Transfer pricing between group's legal entities and regions Internet banking and mobility platform, CRM and Channels revamp for a bank's retail and wholesale banking divisions Practice development, Business development and Sales, Recruitment, Thought leadership and Team management
Omni-channel Sales and service operating model strategy and design for a leading regional bank impacting approximately 10 million customers Customer centric Product restructuring, feature catalogue, value added services design and pricing for a leading regional retail bank Customer Segmentation and development of value propositions for segments Technology Enterprise Architecture review for top Indian private sector bank across bank's retail, wholesale and treasury banking functions Thought leadership, Go to market solutions and assets - White paper and Diagnostic tool on Customer Centricity Index, Simulation Suite for Customer Experience design
Digital Strategy and Implementation, Product design, Service processes, Business Transformation, Program Management, BPR, Productivity Improvement, Business application design and Automation
Responsible for Sales Forces automation projects & process re-engineering for sales acquisition & lead management processes
Managed transition of for Claims & related service process as a part of Claims in-sourcing program. Undertaken BCP design & deployment for Claim processes
Cash Products management, Payments and Domestic Account Services for Institutional Clients Group - Corporate Markets & Businesses, Citi
Export Trade Services product management for Corporate Markets & Businesses, Citi, India