Singapore, Singapore
Innovative, Analytical, Passionate. Results-driven professional with a proven ability to swiftly analyze complex situations and implement effective solutions to navigate ambiguity. Committed to delivering exceptional performance and exceeding expectations in every task. Goal-oriented and proactive in seeking self-improvement and acquiring valuable experience
- Handled two professional associations as the association’s secretariat. - Oversaw governance for the association structure, organizational day-to-day operations, event planning and coordination. - Coordinated, attended and taken minutes for Board of Directors bi-monthly meetings. - Responsible for the day-to-day operations and maintained membership database - Successfully streamlined the membership application and renewal process, resulting in a 20% reduction in processing time and improved member satisfaction. - Provide responsive customer service and handle members’ inquiries and concerns, maintaining a high level of member satisfaction. - Coordinated all logistics, such as catering, audio/visual, and other event-related services for on-site and online training courses and events, ensuring smooth operations and a seamless experience for participants. - Managed event registration and ticketing processes to ensure streamlined registration process for attendees. - Collaborated with vendors and venue partners to create a unique and memorable event experience, resulting in a 95% satisfaction rating from attendees. - Evaluated event success and submitted a post-event report, providing valuable insights and recommendations for future events. - Developed highly effective marketing materials, including eye-catching flyers and event registration website, resulting in a 20% increase in event registrations compared to the previous year. - Managed the associations’ social media presence and creating content to drive up user engagement by 20%. - Created, edited and distributed quarterly Newsletters in a timely manner.
- Responsible for sales generation for in-house B2B conferences and training courses through a consultative sales approach. - Acquired lead generation skills to reach senior C-level executives across Large MNCs and SMEs around Asia Pacific, Middle East and Africa. - Developed communication and negotiation skills to advise and provide conference and training courses solutions to corporate client’s business challenges. - Coordinate and provide customer services for the events handled. - Acquired networking skills and techniques to reach appropriate senior level clients. Projects handled: - 8th Contact Centres Asia Summit 2020 - 3rd Customer Experience Management for Insurance Summit 2020 - Cyber Security Audit Masterclass 2021 - Credit Recovery & Non Performing Loans Management Masterclass 2021 - 4th Future Branches Asia Summit 2021 - Workforce Planning for Healthcare Masterclass 2021 - 6th Roads, Bridges & Highways Summit 2021 - 5th Back Office Operational Efficiency in Banking Summit 2021 - 7th Operational Efficiency & Cost Reduction for Energy & Utilities Summit 2021 - Proactive Supply Chain Risk Management Masterclass 2021 - Topside Maintenance & Asset Integrity Management Masterclass 2021 - Renewable Energy Power Purchase Agreements Masterclass 2021 - 4th Customer Onboarding and Experience for Utilities Summit 2021
- Played an integral role in the successful execution of the prestigious SICCI Entrepreneur Awards 2019, contributing to the overall event planning, logistics, and coordination, resulting in a highly acclaimed and memorable event. - Introduced creative ideas and innovative solutions to enhance both the event experience and the overall operations of the Chamber, resulting in improved efficiency and increased member satisfaction. - Consistently provided timely and informative weekly updates and schedules to the secretariat core team, fostering clear communication, transparency, and accountability throughout the event planning process. - Demonstrated strong time management and organizational skills by actively participating in meetings and effectively prioritizing tasks to ensure that all deliverables were completed within tight deadlines, maintaining a high level of productivity and achieving project milestones. - Successfully coordinated with nominees and event vendors, ensuring seamless communication, efficient collaboration, and meticulous attention to detail, resulting in the smooth running and successful execution of the event. - Actively contributed to the planning and execution of other small-scale events organized by the Chamber, leveraging expertise in event management and providing valuable support to ensure the success of these initiatives.
- Liaised with security co-workers to ensure that premises are secured. - Able to adhere to security standards and guidelines of the organisation. - Learned to handle enquiries from working personnel and visitors of the premise