Bayan Lepas, Penang, Malaysia
Accomplished professional with 20 years of experience in IT Management, leadership, Program/Project Management, IT Service Delivery, and R&D product development. Delivery efficient solutions by providing end to end project management. Capture and analysis the business requirements, managing R&D product development, including prototype build, Quality Assurance, Product Regulatory Testing, and Production Support. Lead cross functional teams to meet the KPI and analysis team operational performance, business value and customer requirements. Responsible as Scrum Master, besides clearing obstacles for the team, running Daily Standup, Sprint Planning, Sprint Review and Retrospective. Enterprise Security Governance by implementing global access control frameworks, network microsegmentation strategies. Managing project of large-scale mobile device management (MDM) deployments and security policy enforcement for global sites. Certified in Generative AI for Leaders, driving the strategic, secure, and compliant integration of AI technologies to fuel organizational growth. Committed to professionalism, highly organized, and exhibits excellent English and Mandarin communication skills including both written and verbal.
Global deployment of Network Access Control (NAC) by implementing ClearPass, Airgap Network Microsegmentation to eliminate lateral threat movement and secure mission-critical environments. Managing project for enforcing global Mobile Device Management (MDM) solutions for Android and iOS ecosystems across multi-site organizations. Experienced in driving complex, cross-functional security initiatives from conception to global rollout, leading projects cross-border teams. Alignment of international infrastructure upgrades with strict corporate governance, regulatory standards, and business continuity goals.
Governance over IT service delivery and service level management. Liaises with stakeholders to understand opportunities and recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders. Monitor, track and report on SLA and KPI performance of the various service delivery teams for management reviews. Identify, analyze, and interpret trends or patterns in complex data sets to unveil deeper issues, insights and opportunities for better service delivery and management. Conduct periodic business review meetings with service provider to drive performance achievements. Besides, managing network and security global sites IT projects, to improve network access control and safeguarding data against unauthorized access.
Leading EMS IT Global Shop Floor Systems Team consist of Technical Lead, Developers, Business Analysts and Database Administrators. Driving IT roadmap and strategy, ensure team collaborations and on-time delivery. Defining and implementing the right operations, processes, and policies, and best practices. Working globally with cross-functional teams and vendors to identify opportunities to improve services. Proactively engaging on problem management and high priority incidents, identifying under-reported issues and flag potential. Hosting Bi-Weekly Operation Meeting to review if critical and high tickets are closed with root cause analysis and preventive action pitfalls.
Managing Global IT development projects by applying Agile methodology. Leading the global scrum team for Electronic Manufacturing Services (EMS) software development. Strategic planning and intensive project scheduling with global team in order to align with Factory for the Future Lighthouse initiative. Jabil is digitalizing the manufacturing industry by using data and analytics to increases productivity, reduce down time, and decrease customer lead-time. Being the most technologically advanced enabling our customers to long-term value. We are global project team deliver higher quality and effective solutions.
Defines and develops program scope, objectives, detailed plans, budgets and metrics for large projects and/or portions of complex projects. Develops forecasts and proposes responses to variances and trends with the project. Identifies and mitigates critical business and project risks. Owns resolution to any critical dependency or issue not being delivered by appropriate party. Fully empowered to take actions required to keep program on time, scope, and of quality.
Managing the financial processes for New Product and Services Introductions, understanding business nature and applying US GAAP to ensure the accuracy of financial reporting for the EMEA Services Business. Facilitate Sku Governance activities and compliance with Internal Control guidelines. Managing projects with extended teams (Product data, Pricing, Costing, and Marketing) and Support IT deployments for business process improvements and Accounting Tools Automation. Define project objectives, scope, budgets and timeline. Represent business and direct communication with IT and management. Monitor project progress and coordinate UAT between business teams. Leading global call and ensure quality of project delivery.
Responsible for managing IT Operational projects from beginning of initiating, planning, executing, monitoring and controlling, towards closing. Gathering business requirements from management and perform strong analytical skills in order to prepare business proposal. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Manage the overall strategic planning, costs and benefits for the projects. Meetings with management and business partners to provide information and recommendations for strategic business decisions. Effectively communicate project expectations to align team members and stakeholders in a timely and clear fashion. Implement a quality management plan to ensure that work is being performed according to required quality standards. Estimate the resources and participants needed to achieve project goals. Identified and resolved issues and conflicts within the project team. Performance management by tracking project performance using appropriate tools and developed reports and present to management and the teams.
Managed service delivery improvement and drive the team to meet the operation needs. Implemented the most efficient and cost-effective solutions. Worked closely with management to prioritize business goals and information needs. Strong statistical analysis and experience in Oracle Enterprise Manager (OEM) and advanced Microsoft Excel in data analysis. Monitored customer satisfaction in order to improve operation process. Managed training needs and requests for operation team.