Glasgow, Scotland, United Kingdom
Ai Events (Airline Information) brings airline and travel loyalty, ancillary revenue and payments people together. With cutting edge content in FFP, Loyalty Security & Fraud, Frequent Guest programs, ancillary revenue and everything payments time out of the office at one of our events is an investment in growing your business and making connections. With the first dedicated FFP event, followed by the first Airline Ancillary Revenue event and then the first Airline and Travel Payments event you can be sure that we deliver great content and give you opportunities to network across the industry. We also launched the first Loyalty Security Conference helping people combat the growing problem of loyalty fraud. Michael speaks regularly at industry conferences on a range of subjects from Loyalty (including Loyalty Fraud), payments, fraud and ancillary revenue (including travel insurance.) In addition he is a sought after moderator for conferences. Specialties: In the loyalty area: co-brand cards including RFP with banks/networks, product design, development, launch and business development, FFP design, development and profitability, program partnerships, benchmarking and redemption design and development. In addition, the topic of Loyalty Program Fraud is a specialism that Michael has spoken on at length in the last few years In ancillary revenue: trip insurance, travel insurance, improving cross sell and up sell of ancillary products, product selection, supplier selection, RFP process, co-brand card development Payments: mobile payments, card-not-present (CNP) fraud, other airline/travel fraud issues, maximising online conversion. Loyalty Program Fraud Check out the SeaMountain blog at www.SeaMountain.co.uk for more information on some of the services and experiences Michael has to offer!
Advising the Ai Events Board, including the CEO, on building Ai Events market leading positions in content and conferences. As Ai gets ready to return to real world events building on the ancillary, loyalty, co-brand and payments & fraud content & connections is key to continuing to deliver for customers. In addition Michael continues in his role of co-founder of the Loyalty Security Association.
Ai is a leading provider of conferences, content and networking for the airline and travel industry. Michael's key role is providing content and speakers for the events attended by some 2,000 delegates a year. As well as helping delegates make connections, Michael assists in business development for the numerous sponsors of Ai's events. If you are interested in speaking or taking part in an Ai event please contact me.
SeaMountain are Practitioners in the Art and Science of Marketing. We work with our clients to help them understand what they are selling. Perhaps, more importantly we help them understand what their customers are buying - often they are not the same thing! By combining indepth analysis with the art of implementation for clients in the financial services and travel industry we deliver real results.
Responsible for non airline partners of British Airways Frequent Flyer programme. These includes set up, development and ongoing management of partners such as American Express Co-brand credit card, BA's Global Travel Insurance program, Marriott Hotels and Avis Car Hire.