San Jose, California, United States
Highly experienced professional with over 15 years of expertise in business operations and customer support within the semiconductor industry. Proven track record of delivering outstanding customer service, driving operational excellence, and building long-term partnerships with key customers. Strong expertise in managing complex customer portfolios, streamlining business processes, and ensuring customer satisfaction through proactive problem-solving and strategic engagement. Adept at cross-functional collaboration to meet customer needs and achieve business objectives.
• Lead and manage a business operations and customer support team, ensuring alignment with corporate goals and objectives. • Coordinate with key internal stakeholders, including account planning, manufacturing, and engineering teams, to meet customer delivery and quality expectations. • Manage customer expectations by delivering tailored solutions and resolving escalations to maintain high levels of customer satisfaction. • Streamline operational workflows and implement process improvements to enhance team efficiency. • Oversee demand forecasting, production planning, and order fulfillment to meet customer and business requirements. • Develop long-term customer partnerships by building trust and fostering collaboration. • Mentor and coach team members to drive performance and professional development.
• Collaborated closely with customers to ensure clear communication and alignment between customer requirements and internal teams. • Monitored project progress, identified potential risks, and ensured on-time and successful project execution. • Delivered customized solutions to address customer needs and strengthen long-term customer relationships. • Supported business operations by preparing detailed reports for the account management team.
• Managed NPI and production order execution and follow-up. • Worked closely with account managers, planning, and engineering teams to ensure smooth product transitions. • Prepared and delivered WIP, shipping, and inventory reports to customers on a regular basis. • Coordinated accounts and executed daily operations, including issue resolution and problem-solving.
• Optimized operational systems, processes, and policies to support the organization's mission and goals. • Partnered with HQ to develop and execute pre-launch plans for new products. • Worked closely with the sales team to provide monthly inventory forecasts for planning purposes. • Managed daily operations across purchasing, product management, receiving, warehousing, stocking, and shipping functions. • Conducted data organization, analysis, and interpretation to assess outcomes and implement practical, cost-efficient solutions.
• Created quotations for inquiries, detailing pricing, delivery timelines, commercial terms, and technical specifications. • Identified and conveyed customer requirements and expectations effectively. • Investigated and resolved customer, internal, and management concerns to ensure satisfaction. • Engaged with customers to gather information on anticipated future orders, enabling precise forecasting.
• Collected outstanding accounts receivable through phone calls and emails. • Performed cash and accounts receivable applications, check posting, AR reconciliation, Credit Memo issuance. • Reviewed customer financial report, collect bank and trade reference to set up credit line. • Prepared monthly sales commission reports for General Manager to approve.