Hong Kong SAR
Welcome to visit my profile. I am a postgraduate student at the University of Hong Kong, pursuing a master degree in Global Management. And I just finished my undergraduate study in the University of Manchester. Throughout my studies, I have developed a strong understanding of cross-cultural organizational management, particularly in digital marketing, human resource management, and event management. As a native Mandarin speaker with fluency in English and intermediate Cantonese, I can effectively communicate with diverse audiences. In terms of professional experience, I mainly interned as an administrative and human resources management assistant at the field of engineering, where I applied my theoretical knowledge to organize events and manage human resources through digital systems. These roles equipped me with strong skills in event management and human resources, utilizing data-driven analysis. Additionally, I served as a Front Office Manager Assistant at the Macau Roosevelt Hotel, where I gained valuable experience in delivering high-quality customer service, managing customer relationships, and understanding hotel operations. Beyond these internships, I have managed a public social media account for two years, providing study tips for IGCSE and A-Level courses. This experience has sharpened my skills in digital marketing, social media management, and team coordination. I leveraged this expertise in my volunteer work at the British Heart Foundation charity shop for twelve months. As I continue to expand my skill set, I am open to career opportunities in event management and human resource management. I am eager to connect with professionals who share similar interests and goals. Please feel free to reach out if you would like to connect or discuss potential opportunities.
• Assisted in monthly payroll process, efficiently collecting information, calculating 580 employees’ salary in 2 days • Helped to identified 2 payroll mistakes, adopted cross-culture communication techniques with different departments and colleagues, and solved the problems within half a day • Completed digital management of documents, including scanning of 3000 pages of hard copies and categorising them into the organisational software in 2 days • Handled 3000 lines of employees’ salaries taxation related data, filled the employees name list in M3/M4 format (Form 252) and declared to the Macau Financial Service Bureau online taxation system (DSF) in 1.5 days
• Navigated C-SMART intelligent human resources information management system (HRIS) to integrate worker information, manage attendance, and process payroll, efficiently handling 60 workers’ data within 30 minutes for two construction projects, and assisted in system improvements tailored to local needs in Macau • Negotiated with 8 international hotels in Macau to arrange the company’s 40th-anniversary celebration and Spring Gala, after which I produced a proposal for cross-border procurement of event gifts (the budget capped at MOP 300,000), helping land approval of an event plan for 850 guests with a total budget of MOP 1.5 million •Conducted independent research and negotiated with 15 suppliers for Mid-Autumn Festival gifts, achieving cost savings of MOP 80,000 by securing favourable deals with 3 mooncake-vendors, 1 fruit supplier, and 1 local supermarket chain
As a Front Office Manager Assistant, during my internship, I was in charge of: • Provided lobby services at the hotel, receiving three online review compliments for exceptional quality of service within 15 days • Assisted the Front Office Manager in collecting guest feedback on service satisfaction and quantitatively analysed online reviews to deliver performance data to the HR department • Managed ad hoc bookings from travel agents like Booking.com, flexibly addressed issues such as incorrect arrival dates and missing confirmation • Coordinated with colleagues to address unforeseen incidents of room charge evasion and supervised front desk staff to standardise check-in procedures