Greater Toronto Area, Canada
Proactive and detail-oriented Transport Canada Certified Flight Dispatcher with comprehensive training in advanced meteorology, flight planning systems, and Canadian Aviation Regulations (CARs). Possesses strong analytical and problem-solving skills, with a proven ability to perform effectively in fast-paced, simulated operational environments. Eager to apply rigorous training and a deep commitment to aviation safety to support the dynamic and flight operations team.
• Responsible for developing, reviewing, authorizing, issuing and revising, as required, Operational Flight Plans, on a co-authority basis with the Pilot In Command. • Performing Operational Flight Watch and for determining if changes to operational and meteorological conditions may affect the safety of flights within a prescribed area or on assigned routes, and for communicating those changes to the pilot-in-command, as required. • Communicating to Air Traffic Control Services all Operational Flight Plan requirements. • Ensuring that all aircraft are dispatched in accordance with the provisions set out in the Aircraft Operating Manual, Minimum Equipment List, Flight Operations/Flight Dispatch Manual, ETOPS requirements and governing Regulations. • Ensure that the pilot-in-command is furnished while en route, by appropriate means, with all information that may be necessary for the safe conduct of the flight. • Maintain a thorough knowledge of the serviceability of airports, runways, airways and navigational aids used by the Company for assigned workload areas. Maintain a thorough knowledge of all applicable Company publications, including the Flight Dispatch Manual, Flight Operations Manual and Jeppesen Enroute and Airport Charts. • Soliciting, interpreting, and maintaining current flight and field condition reports to provide flight crews with the latest operational information. • Communication with the Chief Duty Dispatcher and other positions within System Operations Control to ensure that adequate information flow is maintained with respect to any beneficial or operational problems associated with flights or operating areas. • Communicating information to the Chief Duty Dispatcher with regard to Incidents and / or Categories as per the Flight Dispatch Manual and the Emergency Response Manual.
Monitor day-of flight schedule and make proactive decisions to keep the integrity of the flight schedule; · Liaise with all operational teams to develop and communicate IROP contingency and recovery plans; ·Coordinate operational support requirements between flight crews and airports; · Responsible for managing Sabre Movement Control Plot including performing IROP functions, forecasting flight delays, identifying priority flights (and other flight markers), and creating extra flight segments as required. Ensure all functions performed in the MCP are communicated to all stakeholders prior to execution; ·Prepare daily reports and operational status updates detailing operational highlights and concerns ·Complete all checklists and provide comprehensive briefings during shift changes; ·Monitor ACARS and incoming calls to provide timely and professional communication and ground support to both flight crews and airports teams; ·Monitor all flight delays, cancellations, weather advisories, aircraft swaps, flight reroutes and other operational constraints and communicate these to affected stakeholders and flight crews; ·Manage gate assignments across the network; ·Monitor and report on all U.S. and Domestic Extended Tarmac Delays; ·Coordinate and communicate customs exemptions for approved trans-border flights; ·Liaise with Flight Crews, Airports, and Emergency Response providers to ensure emergency medical assistance is provided as required by Travellers and/or flight crews. · Assume other duties as assigned by the OCC – Leader or Operations Duty Manager.
• Monitor, identify and respond to all irregular operations (IROPs) that impact traveller experience; • Develop and implement traveller re-accommodation plans during IROPs in conjunction with the other teams in the Operations Control Center (OCC); • Communicate traveller specific IROP impacts and coordinate traveller recovery before and during an IROP; • Collaborate and communicate with the Airports regarding IROP re-accommodation plans with an objective to preserve the Swoop traveller experience and operational performance; • Coordinate IROP traveller services such as hotel, ground transportation and alternate carriers when required; • Complete the Central Support Team- Emergency Response checklist when required for the purpose of securing the flight manifest in the event of a Category A or B incident; • Ensure all traveller movement and recovery follows Air Passenger Protection Regulations (APPR); • Coordinate all charter manifesting and offline airports support; • Coordinate with Operations Duty Manager, additional IREC agents, and leadership to manage large events or disruptions; • Ad-hoc projects within the OCC as assigned.
1. Attend to and Report all issues/calls regarding each flight. 2. Update DFI (AirTransat) and other airlines revisions onto blocks to include revised timings, updated gates, aircraft locations, tow times, and gates for all aircraft must be included on each block. 3. Maintain communication with all team members and ensure that they are where they are supposed to be, and they are returning to the base in a timely manner. 4. Update next day blocks for AM/PM and put names of drivers and shift times and corresponding truck that they are to use and inform Manager/Supervisor regarding any deviations in manpower scheduling. 5. Every single occurrence that is outside of normal operations must be communicated to Airlines as they occur (in real-time). 6. Update GPET according to the shift worked – GPET MUST BE UPDATED FOR ALL FLIGHT SERVICED PER SHIFT including double-checking for accuracy to ensure that all extra charges and information is inputted correctly. 7. Ensure that the Security declaration is completed for each flight. 8. Ensure that the Driver Log is completed in full and any issues with the truck are reported on the driver log.