Brampton, Ontario, Canada
I have over 19 years of experience in Information and Communication Technology Industry. My professional journey started as a developer and my keen interest in collaborating with business partners for problem solving led me to business analyst and solution architect role where I can utilize my technical and domain expertise to deliver customer oriented solution. Key Competencies: • 16+ years of OSS/BSS experience which includes order management, catalog management, service provisioning and field management service • Proficient with different software development models like Agile/Scrum and Waterfall • Design and Implementation experience on Netcracker COTS product for order management (OPF and SPF framework), service fulfillment, inventory management • Deliver solutions using Ericsson Order Care and Ericsson Catalog Manager • Extensive hands-on experience in application development using Java, J2EE, EJB, Spring, Hibernate, Web Services (SOAP and REST) • Design and Implementation experience of enterprise system integration • Contribution to all phases from pre-sales to deployment and monitoring to ensure customer satisfaction
Worked on Order and Catalog Management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience using Ericsson Order Care and Ericsson Catalog Manager. Worked on transformational program for CenturyLink, a North American communication service provider to implement MEF 2.0 compliant Carrier Ethernet offering using Unified Workstation, Ericsson Order Care and Catalog Manager.
Worked for TELUS, Canada’s leading telecommunications service provider to analyze requirement, provide solution, create design and implement OSS solution using NETCRACKER product. TELUS OSS – Residential Services: Worked on OSS/BSS stack which includes Amdocs OMS as Order Entry system and NETCRACKER as Order Management, Catalog Management, service provisioning and Inventory Management. Residential services – Single Line, Internet, TV, Satellite TV, Cloud and Security services product supported on various access technologies as Copper, ETTS, GPON.