Greater Toronto Area, Canada
• Enterprise Agile Coach and transformation leader with 19 years of experience enabling business agility, Agile transformation, and high-performing teams across banking and enterprise environments. Proven ability to coach leaders, Product Owners, Scrum Masters, and cross-functional teams on Agile principles, frameworks, facilitation techniques and delivery excellence. • Visionary who aligns technology requirements to a real business need and ensures essential quality standards • Experienced at managing complex programs through all the phases of Software Development Life Cycle (SDLC) using both Waterfall and Agile methodologies • Relationship Management – Collaborate with key partners to identify problems and opportunities, to facilitate the organization's goals by understanding business vision, objectives, and key performance indicators • Adept in leading a range of mid-size to large initiatives with above-average levels of complexity and business criticality - navigate through uncertainty and embrace change • Excellent verbal and written communication skills with open, transparent, and clear communication style • Expert at developing process maps and recommending process improvements to achieve efficiencies • Proficient at using MS Office Suite, AI Tools (Copilot, Claude, ChatGpt), Agile Tools (Jira, Confluence) • Certified Agile Practitioner: SAFe RTE, SAFe Advanced Scrum Master, PSM, ICP - ENT (Enterprise Agile Coaching) • Certified Project Management Professional: PMP
• Lead cross-train Scrum teams comprising of CVS employees and multi-vendor resources • Work with Product Management, Product Owners and other value stream stakeholders to help assure strategy and execution alignment • Simultaneously lead several complex projects with varied, multiple deliverables, team members and audiences requiring ongoing prioritization and relationship management • Pilot project (Indiana market) resulted in significant cost reduction to CVS, which is ~180K every month due to inhouse capability enhancement using Salesforce; the national rollout will further boost savings • Create and manage timelines for all projects (including critical path, dependencies, milestones, resources) • Spearhead Scrum events including Scrum of Scrums • Exhibit strong technical expertise when facilitating defect triage meetings with multiple teams • Maintain and update project status reports; provide status in ART meetings • Actively contribute to the company’s Agile Community through participation in the Scrum Master Forums • Ensured that issues were quickly notified/escalated and provided recommendations for prompt resolution • Designed process maps using Microsoft Visio to recommend changes to existing processes • Ensured a strict adherence to agreed timelines by strongly following up, setting reminders, and building relationships with cross functional teams • Defined project requirements and scope by diligently working with stakeholders and business analysts • Developed presentation decks for project status and executive committee meetings by seeking inputs from the project team and other stakeholders. The Project status report covered key milestones, issues, risks, mitigation plans and financial tracking
• Lead Scrum teams comprising of RBC and Vendor resources of size 11 • Work closely with Product Owner to define the scope for MVP and subsequent releases while taking a data-driven approach to create and prioritize Product backlog • Collaborate with the team and stakeholders to create sprints, actionable user stories, groom the product backlog, write acceptance tests while defining acceptance criteria sufficiently detailed for the development team to clearly understand and accomplish the sprint/project goal • Lead and time-box scrum ceremonies - Daily Scrum, sprint planning, review and retrospective sessions • Driven project adoption of DevOps best practices using tools like Jenkins, UrbanCode Deploy etc • Led the initiative valued at $2M to migrate mainframe host applications to modern ETL and Linux platforms. 2 teams each of size 11 and 9 respectively • Over 100+ applications were migrated to the new platform in coordination with the leading financial institutions (RBC, TD, BMO and Scotiabank) • Project resulted in significant cost reduction to Symcor, which is ~400K every month due to decommissioning of mainframe • As a true servant leader, resolved conflicts and removed impediments for the scrum team, maximizing their efficiency • Provided regular, standardized reporting for - team performance: velocity chart, 2) project status: Burndown chart, ensuring all groups are being provided with timely and accurate project information • Elicited feedback from customers/partners to shape requirements, features and end products • Demonstrated adaptability, flexibility and creativity in approach to stakeholder engagement • Ensured continuous delivery of working software that provides the highest value for the business every sprint
• Facilitated discussions and followed a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements • Set deadlines, assign responsibilities, and manage all aspects of the project - budget, schedule, scope, resources, risks, quality and communications • Led the overall project planning, estimation, development, and reporting efforts • Acted as the prime subject matter expert for internal/external stakeholders • Determined performance baselines, managed constraints and prevented scope creep and gold plating • Followed the project management plan so that activities and milestones of the project team can be measured against the goals of the plan • Worked closely with project team members and other stakeholders to remove impediments and ensure project success • Maintained accurate reporting and tracking on a project to verify the planned value, actual cost, earned value, and schedule • Provided support for the transformational change management initiatives in the organization • Communicated overall project status - Progress, risks/issues, and their corresponding mitigation/resolution strategies to higher management on weekly basis • Collaborated with the IT PMO to ensure compliance with project standards, processes, tools, and methodology • Drove the planned releases, sign-off process, lessons learnt and other project closure activities • Developed presentation decks for project status and executive committee meetings by seeking inputs from the project team and other stakeholders. The Project status report covered key milestones, issues, risks, mitigation plans and financial tracking • Prepared project forecasts, milestones, and financial summaries; tracked project spending and schedule for variances against forecast and business case