Greater Toronto Area, Canada
With a Business Management degree from Humber College, my journey has led me to Atripco Delivery Service, where I serve as an Operations Supervisor. Our team prioritizes unparalleled customer service, a testament to our dedication and the business management acumen I cultivated during my studies. Previously, as Retail Manager at Peel Regional Supplies, I honed skills in relationship building and financial management, while my stint as a Truck Operator at DRAKKAR solidified my expertise in shipping and receiving. These roles have shaped my approach to driving operational excellence and fostering team collaboration.
•Focusing on top-notch customer service. • Respond to customer inquiries, complaints, and concerns in a timely, efficient and effective manner; respond to escalated customer inquiries via email and phone. • Be available to meet with the customer's operations staff at their request and respond to their requests. Maintenance and Documentation • Complete and submit accurate daily summary reports and oversee assigned equipment with regards to proper care, maintenance, and repairs. maintenance schedule(s) are adhered to; including but not limited to, regular day to day maintenance requirements. • Perform regular monthly spot checks on drivers from time to time and report and address findings. Driver Performance Management and Operations Support • Continuously evaluate the performance of each driver including annual and 90-day performance review completion and enforce disciplinary action as required in conjunction with human resources and manager. • Prepare and review daily, weekly and monthly reports and ensure drivers complete all their paperwork accurately and timely. Develop driver's potential through regular coaching and open communication. Responsible for ensuring driver hours are submitted accurately and timely to payroll. coverage as required. limited to providing general and job specific health and safety training, managing day to day adherence to policies, participating in regular inspections, participating in investigations as required, completing documents as required. • Conduct accident and incident investigations as needed and produce documentation timely for filing. • Work harmoniously with other departments as required to facilitate sharing resources and back up support for one another and participate in other corporate functions as required by the business from time-to-time. • Complete Ad Hoc requests as needed by the company and other duties as assigned.
• Oversee daily operations of the store, including sales, customer service, and inventory management • Developing and maintaining Customer Relationships. • Develop and implement strategies to meet sales targets and increase profitability • Train and supervise store staff to ensure excellent customer service, communication and adherence to company policies • Handle customer inquiries, complaints, and escalations in a professional manner • Managing finances and everyday banking. • Monitor and analyze sales and inventory data to identify trends and make informed business decisions • Maintain a clean and organized store environment • Excellent phone etiquette for handling customer inquiries and resolving issues • Proficient in administrative tasks such as scheduling, payroll, and inventory management.
•Flatbed •Dangerous Goods/Chemical •LTL/ FTL •Tailgate •Steel •Fork Lift •B- Train Pups
•City/Local •LTL •Tailgate •GTA area
•Dedicated •Refer •Long haul •Cross Border & Canada wide •Team driving • Dangerous Goods