Brampton, Ontario, Canada
Energetic, motivated, experienced IT professional with 20+ years in government and private sector experience, specializing in driving innovation through technology. Proven track record in managing large-scale IT projects and leading diverse teams. Certifications include: Six Sigma Green Belt certified PMP Certified ITIL Expert Certified COBIT Foundation Certificate MCSE/CCNA
• Manage teams that are accountable for engineering, architecture, deployment security and support of IT infrastructure in the city. • Use my knowledge of technology trends to set priorities, and allocate resources to meet strategic, departmental and corporate goals and objectives • Responsible for managing relationships with departmental managers, key peers (other cities), vendors, hardware, software and managed services suppliers. • Accountable for all aspects of the departmental operating and capital budgets including forecasting, planning, monitoring and optimizing. • Keep updated on the latest technologies by interacting with industry-leading tech companies in the cloud, mobile, and Smart Infrastructure space. • Accountable for key service operations and transition processes (change management, incident management, problem management, asset management) with the focus on continuous service improvement.
• Managing a team performing functions of Service Desk, Technical support Telecommunications, desktop systems and radio systems management. • Planning/monitoring Operating Budget and Capital budget • Experience managing unionized staff including disciplinary actions. • Represented IT and accountable for all technology systems used by the EOC
• Responsible for the IT department for the Canadian Office for GE Commercial finance with 2 sites in Mississauga with 230 and 35 users, 1 site in Brossard, Quebec with 70 users and 50 remote users spread across Canada. I was the single IT point of contact for all these users. • Excellent business orientation, communication and customer service skills
• Important member of enterprise wide project group that helped set standards and implement Infrastructure systems used across the business. The scope involved 70,000 computers across 500 sites • Presenting the projects to the Project Review Board during various tollgates. • Responsible for overseeing the Quality procedures related to the project. • Maintaining and Executing the Communication Plans. • Bi-Weekly and Monthly updates to project stakeholders and the CIO’s. • Working with IT Leaders and incorporating their inputs in the process. • Taking the project to the Change Review Board as part of ITIL Change Management Process in terms of Risk Management and Risk Mitigation. • Creation of the Business Case. • Defining the project scope and the WBS. • Finalizing the project charter and the project team.
• Central point of contact for all country managers across the Asia Pacific region to ensure smooth transition of systems and process. • Responsible for upgrading of IT systems in 12 offices across Asia to meet GE standards. • Transition Help Desk for Asia to a central offshore team using shadowing and reverse shadowing process.
• Interviewed, hired and trained 6 Level 1, 2 technical support for offices in Singapore, China and India • Trained and coached staff on technical support tools and processes • Interacted with regional business managers to ensure that IT processes align with business requirements
• Configured, maintained and monitored LAN/WAN equipment to support 12 sites across Asia pacific supporting about 4500 users • Maintained 2 exchange, 20 File/print, 12 DHCP and 2 WINS servers Dealt with vendors across Asia Pacific to order IT Equipment