Brampton, Ontario, Canada
Accomplished administrative professional with over 3 years of experience specializing in accounts payable and financial operations. Proven expertise in managing high-volume invoice processing, executing accurate payment runs, and conducting detailed financial reconciliations. Proficient in managing vendor communications, ensuring regulatory compliance, and maintaining accurate financial records. Combines strong analytical abilities with a commitment to accuracy and compliance to support efficient back-office operations in dynamic environments. My career journey has included roles such as Business Coordinator, Accounts Payable Clerk, Accounting Clerk, and Collections Officer, where I’ve gained practical knowledge in tools like Microsoft Excel, Word, PowerPoint, QuickBooks, Microsoft Dynamics GP, ClaimTrak and Salesforce. I’ve also supported cross-functional teams in invoicing, vendor management, customer service, and administrative coordination. What sets me apart is my ability to combine analytical thinking with strong organizational and interpersonal skills.
Overview: Acting as the organizational heartbeat of the office, I ensure seamless coordination across hiring, documentation, and internal workflows. I design and maintain swimlane diagrams and process flow visuals to help leaders map and track operations clearly and efficiently. Key Responsibilities: • Designed end-to-end process flows and swimlane diagrams using MS Visio to simplify recruitment and onboarding processes. • Collected and organized hundreds of candidate profiles into a filterable MySQL database, enhancing talent-sourcing efficiency. • Scheduled team-wide meetings, managed calendars, and prepped agendas while keeping sensitive data secure and organized. • Supported cross-functional projects by building visual workflows and assisting in system integrations and employee training coordination.
Overview: Managed the full-cycle accounts payable function for a high-volume property restoration firm, ensuring precise processing, timely payments, and strict adherence to financial controls and compliance standards. Served as a key liaison between vendors, project teams, and management to maintain fluid financial operations. Key Responsibilities: • Assisted with WSIB and HST payments, along with holdbacks and releases, ensuring compliance and accuracy. • Processed a high volume of PO and non-PO invoices through 2-way and 3-way matching in ClaimTrak and Microsoft Dynamics GP, ensuring accuracy in GL coding, cost centers, and job allocations for restoration projects. • Executed and monitored all payment cycles, including vendor EFT runs and bi-weekly cheque disbursements for subcontractors, verifying alignment with WSIB clearances, contractual holdbacks, and release schedules. • Conducted thorough reconciliations of vendor statements, proactively identifying and resolving discrepancies such as missing invoices, duplicate billings, and unapplied credits/ missing credits. • Enforced internal financial controls by routing invoices exceeding the $10,000 authorization threshold to appropriate managers for approval and maintaining meticulous audit-ready documentation. • Supported month-end and year-end closing procedures by preparing accurate AP accruals, clearing invoice backlogs, and providing detailed reports on aged payables and payment status. • Collaborated with estimators, project coordinators, and external vendors to investigate payment variances, resolve billing disputes, and ensure timely communication, preventing escalations.
Overview: Supported banking and finance workflows by managing sensitive customer records, resolving payment issues, and negotiating repayment options in line with provincial loan laws. Key Responsibilities: • Managed daily outbound call volumes of 100–150 to recover loan balances, generating over $50,000 in recoveries. • Updated Curo CRM systems and processed customer documentation with full regulatory compliance. • Utilized the Noble Auto-Dialer to enhance outreach efficiency while maintaining client focused communication. • Resolved loan disputes and guided customers through payment alternatives using clear and friendly dialogue.
Overview: Bridging collections, client care, and administration, I focused on maintaining client satisfaction while managing overdue financial accounts and ensuring data integrity. Key Responsibilities: • Used Salesforce to log every touchpoint with the clients and to track follow-up action plans for overdue accounts. • Processed online transactions and deferred payments, ensuring accuracy in Wealthview and Bluepay platforms. • Collaborated with underwriting, service, and sales teams to align account activities and financial reporting. • Updating the weekly performance reports on a tracker using MS Excel and submitted them to the management to report the outstanding balances.
Overview: A dual-role involving administrative and financial clerical support, I kept business transactions flowing while also supporting document control and compliance. Key Responsibilities: • Matched invoices with the purchase orders using QuickBooks Desktop. • Performed daily bank reconciliations and cash receipts tracking while communicating with the vendors to maintain the accounts payable. • Answered phone calls, coordinated with suppliers through emails, scanned financial documents, and maintained Excel- based reports. • Prepared and distributed weekly accounts receivable aging reports to management, supporting cash flow analysis and collection efforts. • Implemented a streamlined digital filing system for vendor invoices and payment records, improving document retrieval time and audit readiness. • Assisted management with the month-end closings.