Stockholm, Stockholm County, Sweden
• Managed order processing and sales support for wired and wireless networking products across Northern Europe. • Registered sales out allowances and handled customer rebate processes efficiently. • Oversaw logistics coordination, including RMA, warehouse transitions, and stock rotation.
Developing course materials in the field of supply chain, purchasing, production and leadership etc. based on customer needs and market forecasts. Marketing products on various platforms and fair trades. Customer Service Management. Administration. Duties: 1. Developing course materials in the field of logistics, production, purchasing, distribution, leadership etc. by academic paper researching and graphic design. 2. Marketing products on different platforms and fair trades. 2. Customer service management from contact follow-ups, order processing and after-sales service. 3. Administrative work such as making invoices and certificates of our courses. 4. Updating the news and layouts of our website. 5. Translating our courses from Swedish to Chinese/English.
Responsible for market survey Project China cooperated with Linköping University in Sweden. The project focuses on business branding on the Chinese market. Established partnership with the Chinese Institute of Purchasing Management regarding sales of our products in the China's market. Duties: 1. Formulating a market survey and producing accurate reports on survey progress for the director. 2. Defining the project scope of work and locating potential clients. 3. Strategic adjustment to develop products and services for company branding in China. 4. Follow up with clients/potential clients to verify satisfaction or customer expectation. 5. Assisting the set-up of subsidiary in China, including office rental, legal procedures, recruitment and new staff training. 6. Taking and implementing initiatives for cooperative activities with a HR association in Wuxi, China and executing workshops in Suzhou, China. 7. Establishing partnership with the Chinese Institute of Purchasing Management regarding sales of our products and drafting a partnership agreement with them.
Assisting with the Red Cross second hand store in Norrköping, Sweden. Duties: 1. Building excellent rapport with clients and co-workers and offering face-to-face advice to customers on the products. 2. Maintaining high standards of display & visual merchandising to ensure that the store is well presented. 3. Handling customer complaints in a calm manner. 4. Managing cash and payment systems in accordance with Red Cross's procedures and policies.
Promote Sweden to the world with focus on China, Nation Branding Duties: 1. Guide to show visitors about the exhibition area at Swedish Pavilion and promote Sweden's spirit of Innovation, technology and culture to them. 2. VIP officer to assist the event holders including Swedish government organizations and famous Swedish companies to complete their events/seminars/meetings successfully, risk resolution. 3. Team leader to assign daily tasks for guides & co-ordinate with other departments. Solving problems and issues which arise. Motivating the team to achieve high standards of service to nearly 20, 000 visitors/per day. Providing prompt and accurate daily report on team performance. 4. Press guide to report the updated news and events in/outside Swedish pavilion such as the event of warmly greeting the 1.5 millionth visitor.
1. Planned, developed, conducted and evaluated language training. 2. Instructed English/ Mandarin grammar, writing, speaking and listening skills from beginner level to advanced business level. 3. Profound ability to match the comprehension levels of the adult learners as well as students at the size of classroom from 1-to-1 to 20 learners.