Madison, Wisconsin, United States
Account management and operations professional with 5+ years of experience supporting high-value clients, managing cross-functional teams, and overseeing budgets exceeding $70K. My background spans corporate events, global account support, and operational leadership — where I’ve served as a primary client liaison, managed contracts and invoicing, optimized CRM systems, and streamlined internal workflows to improve efficiency and service delivery. I bring a strong balance of relationship management and operational structure, ensuring clients feel supported while processes run seamlessly behind the scenes. Known for staying calm under pressure, communicating clearly across teams, and driving results in fast-paced environments.
Currently supporting the planning and execution of the World Credit Union Conference, a global event with 1,000+ attendees from over 50 countries. I manage registration systems (Cvent and Erbium), maintain accurate attendee data, and generate weekly reports to track registration and engagement. I work closely with international participants, handling inquiries and preparing visa invitation letters, and coordinate scheduling, vendor communication, and logistics across teams. My role also includes supporting financial processes such as invoicing and purchase orders, as well as maintaining organized and confidential records. From pre-event planning through on-site execution, I help ensure the conference runs smoothly for both attendees and internal teams.
-Supported coordination and execution of 20+ annual events, ensuring high-quality constituent and guest experiences. -Collaborated with internal program and operations teams to prepare event logistics and meet organizational objectives. -Developed and implemented standard operating procedures (SOPs) to streamline workflows and improve service consistency. -Presented weekly sales performance data and projected budgets to leadership to support financial planning. -Assisted with scheduling and managing event staff to ensure adequate on-site coverage and service quality. -Troubleshot operational challenges independently and in collaboration with senior leadership.
Promoted from Assistant General Manager to Events Coordinator & Operations Assistant within two years based on leadership performance and operational impact. -Directed the planning and execution of 60+ luxury, corporate, and high-profile events annually, overseeing full event lifecycle from ideation through post-event reconciliation. -Initiated, arranged, and supervised all aspects of event logistics, ensuring alignment with organizational goals and client expectations. -Managed event budgets exceeding $70K while maintaining cost controls and supporting profitability targets. -Processed vendor contracts and facilitated positive working relationships with venues and external partners. -Served as liaison between internal teams (marketing, operations, culinary) and external vendors to ensure coordinated event delivery. -Supervised and scheduled cross-functional teams of up to 30 staff members, providing onsite leadership and support. -Built and implemented a custom CRM system that improved event tracking efficiency and internal communication workflows. -Provided on-site troubleshooting during live events, resolving issues with tact, discretion, and professionalism.
I co-lead day to day operations of an international fine-dining brand. My responsibilities include recruitment, training, expense management, and project management. Alongside my operational responsibilities, I also interact with clients to provide an elegant, elevated experience with customized details to ensure spectacular service and comfort. -Marketing team liaison to PR team including collaboration on socials, media initiatives, editorial features, and online visibility. -Execute all human resource needs, including: recruiting, training, payroll, monitoring certifications and licenses, and scheduling. -Oversee day to day, and overall, operations including resolving technical issues and troubleshooting operational hiccups. -Organized event client outreach initiatives, including in person sales and updating in-house CRM accounts. -Maintain financial accounts including vendor relationships, inventory, and generating fiscal reports.
I was directly responsible for the company's overall operations. My primary focus was traffic and sales increases, as well as improving company efficacy while maintaining the brand's tie to luxury and exceptional service. Additional skills: -Created and maintained company website and social media. -Managed event logistics including vendor coordination, scheduling, and onsite supervision. -Built and maintained long-term client relationships to encourage repeat business and referrals. -Documented event details, maintained internal records, and ensured accurate communication across teams. -Contributed to increased traffic and overall sales growth through strategic event programming.
-Managed all front-of-house restaurant operations and ensured exceptional guest service. -Resolved customer concerns professionally and implemented improvements based on feedback. -Anticipated operational needs to support business performance and efficiency. -Generated weekly, monthly, and annual reports. -Supervised and trained new team members.