Shelby County, Tennessee, United States
Objective: To obtain a position where I can use my extensive experience to succeed in a challenging and stimulating environment, helping both the company and my department to surpass its goals while pursuing individual and professional growth. Professional accomplishments • Certificate in Business and Office Administration • Certificate in TESOL (TEFL) • German (First Language) • Certificate in Business and Office Administration • Certificate in Insurance (Life, Health, Property and Legal in Europe, Life and Health in Missouri) • Nearly ten years of experience in customer care, sales and office environments • Training in Human Resource Functions • Training in Management and Leadership skills • Training in Customer Care • Training in Sales Techniques • Training in E-Office Sales • Excelling in learning new technologies as needed • Proven management and leadership skills by supervising as many as sixteen employees
As specialist for vendor collections I was responsible for: • creating weekly debit balance reports • creating weekly debit balance merchant reports • making general ledger entries (re-class and reversals of debit balance sin and out of the clearing account) • researching individual debit balances in regards to nature, origin and validity • working closely with Fred's buyers to determine best course of action in collection efforts • working closely with the billings and accounts payable departments to reverse and/or write off bad debts • contacting vendors and collaborating with their respective credit/accounts receivable department to reconcile accounts. In addition to my responsibilities as vendor collections specialist I also acted as assistant and "right hand man" to the accounts payable manager. My regular activities on this function to included: • creating weekly accounts payable metrics reports • review, research and approval of merchandise return forms • vendor account reconciliations • vendor and vendor account research to resolve complex issues • assistance in general activities related to managing an accounts payable department • creating reports for the finance department as needed.
-- Contract: Robert Half, Memphis Tennessee Accounts Payable Distribution Agent - Bilingual (German / English) Supervisor: Bryan Grooms Responsibilities: accounts payable in a large volume disbursement center, processing invoices from sixteen European countries, working with operations managers to resolve approval exceptions and accomplishing the companies accounting and organizational mission by completing related tasks as needed. Accomplishments: • received special recognition for being among the top three performers based on numbers of lines processed per month • received multiple recommendations from European operations managers for the quality of service provided and resolving complicated approval exceptions • received special recognition for outstanding work on job aids including the development of documents used by the entire department as work related aids.
Responsibilities: Freelance translations from German into English and English into German. Accomplishments: • successfully completed the certification for TESOL (Teacher for English as second language)
Supervisor: Matt Sharp Responsibilities: greeting customers and guiding them through the vehicle selection process, running credit applications, explaining vehicle finance options and customer follow up. Accomplishments: • successfully completed the credit certification to independently run credit applications • completed training for the e-office internet sales • continuously got recommended for both vehicle sales and vehicle purchasing figures
Responsibilities: customer acquisition and sales of life, accident, health and Medicare supplement insurance policies Accomplishments: • successfully completed the certification for sales of life and health insurances in Missouri