Greater Toronto Area, Canada
By utilising my expertise and training in Employment Services, Human Resources, Training and Development, Customer Service and Administration, I assist organizations and individuals achieve business and employment goals. My experience spans the private and public sectors including the education field (secondary and tertiary levels), social services and the financial industry.
Supports the Faculty of Science and Faculty of Engineering and Architectural Science: - Designs, develops, delivers and evaluates a full suite of recruitment offerings and career education programs aimed at connecting assigned sector specific employers with students and Faculty. - Leads the sourcing of graduate recruitment and experiential learning opportunities by working collaboratively with employers, students, assigned faculty members, and colleagues to ensure alignment between the student’s experience, employer needs and Faculty curriculum. - Develops stakeholder partnerships, designs and implements programming tailored to the distinct needs of diverse student and alumni groups. - As the liaison between employer partners and the central Career & Co-op Centre, engages in the development of Faculty-based Career Development Programs. - Supervises student staff
Establish and maintain sustainable employer partnerships to support the Faculty of Engineering & Architectural Sciences (FEAS) students and alumni secure careers in a variety of chemical areas, including petroleum, pulp and paper, food, pharmaceutical, polymer industries, government research and testing laboratories. Opportunities include, but are not limited to, product development, research, quality control, process improvement, technical sales and service as well as the environmental field.
• Participated in employer engagement activities including screening and interviewing candidates for multiple positions during Job Fairs on behalf of employers • Developed and delivered pre-employment curriculum content including resume, interviews, job search to actively engage youth with developing career, employment and life skills • Utilized various teaching techniques and methodologies to appeal to diverse learning styles, experience and education levels • Guided clients on the availability and use of self-serve resources and tools available in the Centre and various community resources to support self-sufficiency and independent job search • Continuously evaluated the effectiveness of curriculum, methods and formats of delivery • Built trust, established rapport with participants and responded to individual learning needs • Documented participants’ progress and identified any necessary supports, training or certification required for successful placement • Consulted with Counsellors/Job Developers on an ongoing basis and informed them of participants' progress • Completed follow-ups with participants to ensure sustainable employment • Assisted the team in meeting the program’s service quality standards and KPIs determined by the Funder
• Conducted employer outreach and engagement to support clients in finding employment Prepared diverse groups of clients for employment opportunities by facilitating one-one-one, group pre-employment workshops including job search, interview, resume writing skills • Conducted client assessments in a confidential and professional manner to identify strengths, needs and other factors for education and employment opportunities • Developed and maintained individualized client Employment Action Plans to support their educational and long-term employment goals • Maintained accurate documentation of clients’ progress regarding their short and long-term goals • Managed a monthly case load of 40+ clients and submitted accurate documentation within deadlines • Referred clients to appropriate self-serve, internal and community resources based on needs • Consulted with internal and external stakeholders to secure employment opportunities for clients • Followed up with clients over a 12-month period to ensure sustainable employment • Participated in a Job Fair to increase client intakes and maintain employer relationships
• Transformed the service experience for walk-in, online and telephone customers by listening to queries, concerns, providing accurate responses, investigating and resolving issues; escalated issues, where appropriate • Maintained the Consulate’s website and Facebook page; responded to customers’ queries to improve accuracy, availability of information and enhance the service experience • Processed payment vouchers and claims for timely payments to customers • Supported the Accountant by maintaining daily cash revenue book; verified monthly transaction balances for accounting system • Coordinated with Toronto Fire Services Training Division to conduct fire safety inspections, drills and workshop for employee awareness and safety • Interviewed applicants and processed applications for consular services including passports, visas, citizenship, authentication and notarisation of documents • Created and maintained daily passport application log
• Assisted students to enroll, drop, swap, add courses for various programs • Handled inquiries, complaints from students and potential students; escalated issues where appropriate
• Coached trainees during job shadowing, reverse job shadowing and implementation of processes • Identified business issues and risks to people, processes, procedures, templates • Supported the Project Manager in the execution of process re-engineering projects in Operations • Worked closely with trainees to identify any core business processes and workflows not documented • Created and maintained centralised repository for Operations process documentation including process flows, procedure manuals, job aids • Reviewed project documentation to ensure accuracy of information prior to dissemination of information and implementation of process • Prepared daily progress reports on areas of responsibility for timely updates for daily meetings