Hounslow, England, United Kingdom
A dedicated Passenger Service Agent with over nine years of airline experience at Heathrow Airport. Expertise includes airline customer service, safety management and ensuring smooth passenger handling. Responsibilities span check-in, gate operations, assisting passengers needing support and back office administration. Previous roles with Myanmar Airways International , Bangkok Air and SilkAir. Developed strong skills in airline passenger services, VIP assistance, mishandled baggage handling, dangerous goods handling and operational stock management. Motivated by a focus on safety, service excellence, customer care and on-time performance for flights. Contributed consistently in team effectiveness and passenger satisfaction.
• Managed lobby, check-in, gate operations at ANA Heathrow, ensuring smooth passenger experience. • Coordinated assistance for passengers in need. Dealing with different kinds of passengers in stressful environments like Covid-19 pandemic period. • Attended safety and security, GSAT, World Tracer, Dangerous Goods Knowledge and Universal Services Trainings along with Amadeus DCS. • Ordered stock for airline operations, optimizing inventory management for efficiency.
• Managed sales, till duties and merchandising in a fast-paced environment. • Ensured stockroom/ shop floor tidiness and focused on shop’s profitability through unique merchandising guidelines.
• Managed baggage services including lost and found, escorted VIPs/CIPs and assisted passengers with special needs at Yangon International Airport. • Facilitated immigration/customs formalities, lounge access, and coordinated with internal/external departments and government authorities. • Ensured seamless passenger experience and adherence to safety protocols, enhancing customer satisfaction and operational efficiency.
• Managed daily flight bookings and ticket sales with travel agents, utilizing reservation systems like Amadeus and Sabre. • Booked passengers, edited flights and conducted final checks to ensure smooth travel experiences.
• Attained airport passenger service experience in Bangkok, Koh Samui and Siam Reap as a senior customer services officer. Handled flight delays, cancellations and customer complaints. • Developed strong communication and problem-solving skills. Used own initiatives to complete tasks.