Ho Chi Minh City, Vietnam
MBA Human Resource Leadership and Supply Chain professional with experience in data analytics, human resource consulting, process improvement, and customer service. A certified Six Sigma Green Belt with strong quantitative and qualitative analytical skills, exceptional attention to details and communication, as well as a focus on diversity initiatives. Proven ability to successfully manage multifaceted projects, with balanced departmental communication, meeting budget deadlines and on schedule.
C&B Cost and Workforce Planning: • Collaborate with Finance and departments to support headcount planning through accurate cost forecasting, including salary and incentive budgets for contingent workers. • Supervise end-to-end monthly payroll processing, ensuring accuracy, confidentiality, and compliance with local labor and tax regulations. • Review and validate payroll inputs (e.g., attendance, overtime, incentives) submitted by departments, ensuring timely and accurate payouts. • Ensure compensation and benefits packages remained competitive and consistent with internal policies. • Coordinate annual bonus and merit review cycles in partnership with senior HR and Finance, aligning with company performance frameworks. HR Operations & Policy Management • Coordinated and managed end-to-end HR processes including offered packages, contract renewals, job changes, onboarding, and exit procedures, ensuring compliance and efficiency. • Provided guidance to employees and line managers on HR policies, procedures, and best practices, fostering consistency and adherence across the organization. • Supported the development, review, and continuous improvement of SOPs and internal HR policies to strengthen governance, streamline operations, and enhance employee experience. Employee Relations • Ensure HR policies are well-communicated, regularly reviewed, and compliant with local labor laws. • Provide guidance to internal stakeholders on management and regulatory compliance. • Support managers in leveraging self-service HR tools to enhance operational efficiency. • Manage offboarding processes for contingent workers, ensuring timely execution and adherence to compliance standards. • Contribute to employee engagement initiatives that promote a positive work environment and strengthen retention. Data-Driven Decision Making • Provided regular headcount, cost, and related HR reports to support workforce planning and operational reviews.
• Directed HR operations across overseas business units, ensuring seamless execution of contracts, personnel changes, onboarding, exits, and training administration. • Served as the primary point of contact for HR-related queries and HRIS support, providing timely guidance and solutions. • Monitored project progress, identified risks, and escalated issues to ensure smooth and timely completion of initiatives. • Managed compensation and benefits programs, ensuring alignment with corporate policies and local regulations. • Supervised monthly payroll processes, maintaining full-cycle control from data collection and overtime reporting to payroll computation and cost reporting • Ensured effective execution of HR administration processes, policies, and procedures across international operations. • Maintained compliance with local employment laws and proactively managed labor relations to foster trust and collaboration. • Supported HR transactions in Oracle and payroll systems, ensuring accuracy and system reliability. • Conducted HRIS audits to safeguard data integrity and investigated system issues, delivering corrective solutions. • Gathered business requirements, conducted research, and developed analytical models to support system enhancements and process improvements. • Evaluated HRIS needs and recommended new tools, processes, and technologies to improve efficiency and scalability. • Promoted adoption of digital HR solutions and automation to enhance operational efficiency and employee experience. • Delivered monthly HRIS analytics and workforce reporting via Power BI to support strategic decision-making. • Partnered with HR leadership to systemize HR processes for improved automation and reporting capabilities. • Provided Oracle system training to overseas business units, strengthening user adoption and data governance.
• Managed and organized records and files into Workday System • Identified, analyzed, and interpreted trends or patterns in complex data sets and recommended action items to deliver results • Processed time corrections, payroll deductions, pay changes, bonuses, PTO and leave payments and miscellaneous payroll information • Responsible for updating payroll standard operating procedures, recommended to improve process speed. • Managed workflow to ensure payroll transactions are processed in a timely manner and comply with federal and state law • Analyzed payroll information to detect and reconcile payroll discrepancies, recommended corrective actions as needed • Coordinated benefit enrollment process for employees utilizing internal resources and third-party vendors for employee benefits • Administered benefits and serving as primary contact with providers (including group health, disability and life), workers' compensation, medical leave, and company retirement plans • Prepared payroll reports for management and auditing purposes • Reported to Payroll & Benefits Manager regarding daily activities and issues • Organized employee engagement events and activities • Partnered with recruiting process include participating in interviews with candidates • Assisted with interpretation and application of policies and procedures • Facilitated trainings on benefits, payroll, and HR programs as needed
• Managed phone calls and all office communications, leading to increased efficiency. • Organized event planning and implementation; coordinated office operations to secure efficiency and to comply with company policies. • Maintained accurate and up-to-date information in company databases. • Corresponded with internal and external clients, retrieved and managed information when requested. • Reviewed applications and source for recruiters • Conducted the onboarding process and welcomed new employees • Assisted in conducting internal training courses, registered external training programs for employees and controlled data for training records • Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. • Monitored and supervised performance services provided from vendors to ensured vendors comply with contractual terms and provide good quality services to customers • Submitted timely reports and prepared presentations/proposals as assigned; administered office inventory and orders.
Situation: Henry county’s residents are at risk of losing their job and limited access to healthcare, employment, education and everyday chores due to lack of transportation. (6 sigma score = 2.2) Goal: Providing effective transportation options for the citizens of Henry County. Transportation is provided for employment, medical appointments, shopping, social activities, and many other places. Solutions: -Add more routes and stops, especially in Locust Grove, Piedmont Henry Area and in early morning -Implement: Bike-N-Bus -Select stops between McDonough Square, Blacksville, Main Shopping Nodes and Manufacturing Centers. -Providing a drive for seniors, disability -Offering transportation services for healthcare appointments using volunteer drivers -Hospital staff visit people in their homes, to reduce the frequency of trips for medical care -Providing low-income families with donated cars, car-sharing, bike-sharing services -Possible outcome: Provide safe, reliable, accessible and affordable transportation for Henry county’s citizens leading to well-being lives while keeping costs down. Technique: -Collected data to clearly define the major problem in transportation accessibility in Henry County. -Measured the accessibility of current public system, calculated 6sigma score. -Analyzed data to determine roots causes of transportation barriers that limit people access to basic need. -Conducted a survey to gather input from customers and translated customer input into key requirements. -Proposed new options for transportation service leading to well-being lives while keeping costs down.