New York, New York, United States
I am an extrovert and an optimist. I thrive when I'm around others and love bringing people together. I‘ve worked at various experiential/advertising/marketing/talent agencies in New York City for over a decade. I’ve harnessed valuable skills in my career working in client services across these agencies that allow me to nurture successful relationships and achieve positive results.
• Managed the staffing of creatives (internal and freelance) on projects for clients and pitches for brands like Samsung, Burger King, Verizon, Nestle brands (Perrier, San Pellegrino, and Gerber) • Collaborated between the creative, strategy, and account teams continually throughout creative process. Crafted and maintained timelines, scopes of work, and budgets to ensure deliverables were produced on time. • Helped coordinate and produce table-top video shoots for Gerber's TikTok account • Committee member of Ogilvy LGBTQ+ Pride Employee Resource Group
• Maintained book of business for $2.5M of reseller clients who bundle/resell Yext software with other services to end SMB client • Exceeded quarterly revenue quotas in FY18-19 by 102% ARR (Annual Recurring Revenue), 105% in FY19-20, and 107% in FY21 • Contributed to maintaining average team NPS (Net Promoter Score: industry metric for customer satisfaction) of 75 • Lead of EXPRESS (LGBTQ+ Employee Resource Group)
• Consulted with SMB and reseller community of clients as a product expert via phone and email support • Strategized updates with the Product team and operational improvements to our support team
• Assistant to two talent agents in the Youth Theatrical Department in a very high-paced talent agency environment • Managed actor submissions and audition scheduling for 400+ client roster across film, television, and theater • Coordinated new client auditions for the agents, upkept agent calendars, and managed contracts
• Supported the world’s first and only universal shopping cart on a six-person team in a start-up environment • Managed all aspects of the order for the shopper, from checkout and payment to returns and refunds. In 12 months, we managed orders at over 3,500 stores for Keep shoppers and helped the company achieve an NPS score of 77. • Shared management responsibility with five other teammates for a remote team of 40 CSR’s • Contributed to Keep’s blog with written posts about buyable men’s fashion collections with hashtag #ChosenbyChase