Greater Toronto Area, Canada
I’m an empathetic, collaborative, and detail-oriented accounting operations professional with expertise in accounts receivable, collections, billing, cash application, and vendor accounting. I have a strong background in leading teams, building relationships, and driving process improvements to increase accuracy and efficiency. I adapt quickly and thrive in fast-paced environments with a growth mindset. Known for organizational excellence, analytical insight, and strategic problem-solving, I consistently deliver operational excellence and measurable outcomes. Beyond work, I’m passionate about giving back - having served on employee-led charity board and contributed to an international initiative that built a school and computer lab in an underserved community. I’m also open to opportunities across industries where my skills and values can make a meaningful impact. Areas of Expertise: • Team Management and Development • Process Optmization and Documentation • Billing and Invoicing • Cash Application and Payment Processing • Accounts Receivable, Collections, and Accounts Payable Support • Account Reconciliation • Client and Vendor Inquiry Resolution • Cross-Functional Collaboration Technical Skills & Tools: SAP, Oracle, Peoplesoft, AS/400, ITMR4, CassPort, QuickBooks, Workday, Dayforce, Concur, Moneris, BluePay, Stripe, Billtrust, Salesforce, Power BI, Jira, Google Workspace Computer Proficiencies: Microsoft Excel (VLOOKUP, Formulas, Macros, PivotTables) | Word | PowerPoint | Outlook | Teams | SharePoint | Visio | Google Workspace Certification: Six Sigma Belt
Oversee customs billing, cash application, and A/R & A/P support in a high-volume importing environment aligned with Canada Border Services Agency (CBSA) clearances. Perform A/R, A/P, and inter-branch reconciliations, along with month-end close, reporting, forecasting, process improvements, and documentation. • Developed 25+ SOPs within 3 months, optimizing billing, reconciliation, and cash application workflows. • Implemented top accounts reconciliation process for 25-30K datasets, transforming records into a reliable framework. • Investigated and resolved 50%+ unapplied and unreconciled payments, bringing accounts current and improving AR accuracy. • Centralized complex billing instructions into a comprehensive reference guide for onboarding and daily operations. • Trained and mentored new team members, ensuring smooth adoption of billing and reconciliation procedures.
Led team of 7, overseeing cash applications and vendor accounting processes with accuracy and compliance. Supported cash forecasting and reporting by providing timely and accurate data. Conducted SOX walkthroughs to strengthen internal controls. Reconciled accounts and resolved discrepancies by collaborating with internal and external stakeholders. Optimized workflows and documented standard operating procedures to improve consistency and training. Delivered excellent customer service, mentored team members, and served as subject matter expert on system enhancement initiatives. • Generated six-figure annual savings by renegotiating credit card merchant fees. • Contributed to ERP project, achieving 95% accuracy on lockbox cheques and reducing EFT data entry time by 2-3 hours daily.
Managed and performed high-volume cash application and billing, ensuring compliance with accounting policies and internal controls. Processed credit card transactions, chargebacks, refunds, credit/debit memos, and journal entries. Resolved escalated issues while maintaining high customer service standards. Supported month-end close activities and audit readiness. Delivered reliable data for cash forecasting and financial reporting. • Eliminated 2 hours of daily manual input by automating AR collection report. • Saved 30+ hours monthly by streamlining billing workflow.
Processed billing, collections, cash applications, and credit risk, ensuring compliance with internal controls and approval workflows. Collaborated with cross-functional teams to resolve billing and payment issues, maintaining strong customer relationships. Supported month-end close processes, prepared audit documentation, and acted as an escalation point for urgent customer requests. Processed customer invoices, refunds, adjustments, and trained new staff. • Maintained 95%+ collection rate consistently by ensuring timely reconciliation and strong customer relationships. • Saved $12k annually by digitizing credit card payment records and ensuring audit-ready documentation.