Hong Kong SAR
• Gathered business needs and analyzed requirements for the final stage of the Hong Kong Buildings Department Electronic Submission Hub. • Prepared system logical designs and UI mockups using Figma based on user requirements to guide developer framework. • Managed project timelines, tracked milestones, and held status meetings with various stakeholders to ensure on-time delivery. • Handled the full testing lifecycle, including executing System Integration Testing (SIT) and creating comprehensive User Acceptance Testing (UAT) test cases and user manuals. • Followed up on UAT tickets reported by business users and worked closely with developers for bug resolution. • Introduced test automation tools to handle repetitive regression testing, reducing over 50% of manual QA testing time.
• Managed and launched the Japan digital transformation and website revamp project. • Visited the Japan office twice to lead the local IT team through SIT and project rollout, improving efficiency by 30%. • Planned and led regional and local teams through final UAT, creating over 800 test cases and setting up a centralized Jira reporting process to manage bug submissions efficiently. • Provided clear expectations and directions to external developers regarding bug fixes and change requests. • Delivered the eCommerce Annual Operating Plan (AOP) for Asia markets, defining clear goals and developing feasible solutions.
• Co-managed the pricing automation system transformation and Product Information Management (PIM) system upgrade projects, guiding vendors through the development process. • Worked actively with Japan team members to gather and understand their requirements for over 100 website features. • Translated requirements into actionable feature specifications; led regional and local teams through over 20 sprints of UAT, reporting over 700 bugs to improve user experience. • Cooperated with vendor developers on requirement specifications, validation and bug fix, oversaw the quality of the outcome.
• Audited eCommerce website content. • Supported local markets' daily operations, resolved their issues and enquiries. • Prepared artworks and website materials. • Assisted in website new features planning and testing.
• Processed customer transactions at the counter. • Handled daily branch operations. • Delivered professional and positive customer service.