Charlotte Mok

Customer Service Manager at Gulf Oil Marine Ltd.

Hong Kong SAR

About

Highly motivated and results-oriented, with extensive experience in global supply planning and team leadership. My goal is to leverage this experience to enhance operational efficiency and contribute to the organization's profitability and growth. Through my experience with shipping lines and logistics companies, I have gained valuable insights into the global supply chain. My strong customer service skills, developed in the banking sector, enable me to effectively combine direct customer relations with the strategic planning and execution of supply chain management. This ensures a positive customer experience from placing an order until the product is delivered and beyond. I am confident and deeply committed to my work. I demonstrate resilience in the face of challenges and approach difficulties with determination. I excel at setting deadlines and achieving specific goals. I am dedicated to applying my analytical skills and innovative solutions to enhance business performance and achieve organizational objectives & visions.

Experience

  • Gulf Oil Marine Ltd. (11 yrs 7 mos)
    • Customer Service Manager
      Nov 2022 - Present · 3 yrs 9 mos

      Lead a customer services team to ensure provide highly customized solutions/suggestions to cater to each vessel's unique requirements which cope with the customer's business development in a rapidly changing global market. Supervises and coordinates activities throughout the lubricate supply facilities including shipping, organizing stock forecast plans, and supporting in/out house supply chain team and sales team to ensure achieve the organization's goal and vision.

    • Senior Customer Service officer
      Apr 2021 - Nov 2022 · 1 yr 8 mos

      Global Strategic Account Services

    • Customer Service Officer
      2015 - Mar 2021 · 6 yrs 3 mos

  • Operation & Customer Services Supervisor at WM LOGISTICS (WORLDWIDE) LIMITED
    2013 - 2015 · 2 yrs

    Responsible for managing a team of 10 members, providing flexible suggestions/negotiation, and/or arrangements on manufacturing Biodiesel and import/export of global businesses. For this purpose, dealing contract agreements/the best selling offers F2F, B2B between various up/down steam working partners and end-user customers.

  • Assist Relationship Manager at AMERICAN EXPRESS (HK) LIMITED
    2011 - 2013 · 2 yrs

    Responsible for developing close relationships with customers and providing an introduction to a wide range of banking products that tailor to client needs. Meanwhile, actively marketing and promoting the business through a variety of platforms.

  • Assistant Supervisor at MSC Mediterranean Shipping Company
    2008 - 2011 · 3 yrs

    Responsible for providing training to junior new joiners, assisting to Manager with daily operations, and supervising the export team (HKG and PRC) for HKG/PRC to Europe trade/cargo/shipment/declaration/clearance/manifest preparation.