Liverpool, England, United Kingdom
Leading a team at MAC Cosmetics, my role as Assistant Manager has been defined by a commitment to operational excellence and team development. Harnessing over 15 years of retail experience, my journey has evolved from a retail artist to a leadership position, where I now oversee store operations, manage a robust team, and ensure outstanding customer engagement. My dedication to sales processes and training has led to a well-organized and driven team, capable of meeting rigorous sales targets and providing exceptional service. I'm driven by the goal of further enhancing these skills in a dynamic new role, aspiring to elevate both my professional growth and the success of the organization I join.
MAC Cosmetics, Free Standing Store Annual Turnover: £1 million Team Size:Managed a team of 35 retail artists Responsibilities: - Oversaw the day-to-day operations of a high-volume MAC Cosmetics Free Standing Store, with an annual turnover of £1 million, ensuring seamless execution of sales strategies and operational procedures. - Managed and mentored a diverse team of 35 retail artists, providing guidance, training, and support to drive sales performance and maintain brand standards. - Developed and implemented sales targets, KPIs, and performance metrics to track progress and optimize team productivity, resulting in consistent achievement of sales goals. - Led by example in delivering exceptional customer service, fostering a positive shopping experience, and building long-term client relationships to drive repeat business and brand loyalty. - Collaborated with the store manager to develop and execute strategic plans and initiatives to drive store growth, enhance profitability, and exceed financial targets. - Implemented inventory management practices to optimize stock levels, minimize shrinkage, and ensure accurate product availability to meet customer demand. - Played a key role in recruitment, onboarding, and training processes, identifying top talent and fostering a high-performance culture focused on excellence and continuous improvement. - Acted as a liaison between store management and corporate headquarters, providing regular updates, feedback, and insights to support decision-making and ensure alignment with brand ethos
During my tenure at Airmiles, I served as a Travel Consultant, specializing in coordinating and booking domestic flights and hotels. Operating within a dynamic call center environment, I thrived in a fast-paced atmosphere. This role equipped me with a diverse set of skills, including adeptly meeting customer demands and keenly identifying their needs through active listening. My time at Airmiles not only honed my customer service abilities but also broadened my horizons within the travel industry. I had the opportunity to explore various hotels across the United Kingdom, evaluating their offerings to provide tailored recommendations to our clientele.
As a Customer Service Agent, I consistently provided top-tier, 5-star customer service to clients purchasing and renewing internet and phone services. Recognized for my dedication and commitment, I transitioned to the Complaints Team, where my focus shifted towards resolving issues and ensuring customer satisfaction to retain their loyalty.