Charlie Thompson

SVP & MD EMEA

London, England, United Kingdom

About

I help enterprise organisations navigate their challenges with digital transformation and innovation through the implementation of full-stack automation. With a diverse background in leadership roles, spanning the Armed Forces, Fujitsu, Pega, a start-up, Appian and New Relic; innovation has always been at the centre of what I do. Currently SVP and MD for EMEA at New Relic, I support organisations to fulfil the promise to transform into a digital business. I champion innovation at speed, throwing out the old rules, and discovering what’s possible through digital transformation, not just digitising your old world.

Experience

  • Senior Vice President and Managing Director at New Relic
    Oct 2024 - Oct 2025 · 1 yr 1 mo

    The New Relic Intelligent Observability platform helps businesses eliminate digial interruptions. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.

  • Appian Corporation (5 yrs 7 mos)
    • Senior Vice President EMEA and LATAM
      Feb 2023 - Oct 2024 · 1 yr 9 mos

    • Vice President
      Dec 2022 - Feb 2023 · 3 mos

      Vice President EMEA and APJ

    • Vice President
      Jan 2022 - Dec 2022 · 1 yr

      Vice President EMEA

  • Regional Vice President at Appian Corporation
    May 2017 - Jan 2019 · 1 yr 9 mos

    Appian is a platform for building enterprise software applications. We combine intelligent automation and enterprise low-code development to deliver those powerful business applications 10-20x faster than regular development. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk and compliance.

  • Sales Director at Curo Compensation
    May 2015 - May 2017 · 2 yrs 1 mo

    Executive Board member responsible for strategic direction of Curo with accountability for Sales and Marketing activities. • Grow Curo business profitably ahead of market • Put our clients at the heart of what we do; meet and exceed their requirements, both now and in the future through constant innovation • Tasked with delivering a company vision and market positioning that keeps Curo as the best of breed market solution. • Ensure Curo delivers great value for money and a compelling ROI • Day to day management of all Sales, Sales Support and Marketing functions.

  • Pegasystems (4 yrs 4 mos)
    • Sales Director - Northern Europe
      Mar 2013 - Jun 2015 · 2 yrs 4 mos

      Leading a cross functional team to deliver high business benefit solutions to Comms and Media customers in the UK and Nordics, including Vodafone, EE, O2, BSkyB, Elisa, Ericsson, TalkTalk, Warner Bros and Disney, Overseen Pega's rapid expansion in to the Comms and Media vertical by delivering strategic applications that have reduced cost or increased revenue to the business whilst enhancing customer service. Providing applications configured to allow business to differentiate and innovate using unified digital marketing, marketing analytics, process and case to enhance the customers lifetime value whilst at the same time increasing customer satisfaction. Organisations in every industry have market forces driving them to become Digital Enterprises: empowered and connected customers; massive data growth driving opportunities for competitive insight; and the accelerating pace of change.

    • Account Executive
      Mar 2011 - Mar 2013 · 2 yrs 1 mo

      Working closely with business and IT to provide solutions to companies such as O2, EE, BSkyB, TalkTalk, Warner Bros, TUI and BG Group.