Raymore, Missouri, United States
Charlie is an effective manager with experience in numerous challenging, career-progressive positions across multiple disciplines (operations, customer service, sales and marketing). He is an innovative, analytical, self-starting thinker who enjoys the challenges of working multiple and complex projects. Charlie is comfortable with the discipline of a team or matrix environment, as well as with independent work. With proven experience identifying strengths and weaknesses of an organization, client, projects, and a track record of developing and implementing cost and time savings solutions. He has proven ability to collaborate with decision-makers, work with peers, and to coordinate with multiple external organizations. And has accomplishments in turnaround situations, team-building, strategic planning and revenue enhancement.
Manage all aspects of the branch to support sales. This included but was not limited to: Customer relations management, purchase order approval, invoice generation, inventory management, performance to standard for accounts receivable, contractor coordination and physical plant. Responsible for the integration of acquired competitors on three separate occasions. The most significant doubling the Kansas City office in personnel and revenue. This process included providing individual workstations complete with voice over IP phone and desktop computers for 15 new employees on a 72 hour notice. Implementation of RF Inventory system to enable real-time tracking. Oversight of multiple warehouses, to include Kansas City, Omaha and St. Louis. Actively coordinated efforts of Corporate Traffic/Logistics department with locally developed providers to ensure best freight move value for the branch(s). Managed all phases of lease and contract consolidation/mitigation resulting from acquisitions. Maintained primary sales responsibility for select high visibility customers.
Identify and pursue market areas for growth, resulting in 30% increase. Successfully improved gross profit by 16% through vendor negotiations and improved purchasing practices. Managed day to day operations with emphasis on increasing sales through telemarketing and trade shows. Developed and implemented telemarketing program. Designed monthly promotional flyers to maximize sales efforts. Improved shipping by implementing 3rd party logistics for LTL transportation.
Direct sales, service and customer support in greater Kansas City area (over 600 accounts/$3 million annual volume). Transferred to KC to reorganize/develop lagging territory - increased volume 15% in 6 months. Maintain constant contact with larger customers to ensure timely service and support quality.