Brooklyn Park, Maryland, United States
Dependable, result-oriented professional with Procurement Management and Customer Service Management experience. Excels at motivating staff to maximize productivity and increase company profitability. Proven track record as outstanding performer with a high volume medical manufacturer and aerospace manufacturer with a strong global presence.
Manufacturing facility for high volume plastic medical devices.
•Review bid packages, buy-sheets and/or contracts to determine and perform the necessary actions including: sourcing, purchasing, expediting, de-expediting, and cancellation of requirements. •Prepare requests for quotes, purchase orders, and purchase order change notices. •Manage assigned parts to ensure maximum inventory turns and minimum inventory levels. •Analyze and negotiate favorable payment terms, pricing, and delivery for parts assigned. •Research, recommend, and negotiate sources for best practice procurements. •Communicate requirements to internal and external customers. •Locate sources of supply for procurement of commercial and military aircraft parts. •Check for common part buys with other contracts, open bids and sister companies
• Teach, coach, and develop employees to deliver outstanding customer service. • Directly supervised team of 12 Customer Service Representatives including selecting and hiring qualified candidates, conducting performance evaluations, and providing salary recommendations. • Oversaw a management team of 32; provided coaching, evaluation of strengths and weaknesses and provided input for performance evaluations. • Responsible for initial training of all new employees with an average of 150 new hires per year. • Participated in a bi-weekly rotation as Store Manager In Charge. • Investigated and resolved an average of 100 customer issues per month. • Oversaw complete operation of credit card program with a 12% increase customer credit applications marketed by employees. Resulting in $3M per year in volume. • Successfully launched E-receipt, Point of Service (POS), Personal Book and Mobile POS trainings. • Assisted in the startup of "Buy Online, Pick-Up in Store" processes resulting in an 18% increase in online revenue. • Successfully launched store opening including hiring, merchandising, and training a team of 300. • Partnered with merchant services to decrease bad debt by 78%. • Highest performance scorecard in 2009 for the company which included 105 stores.
• Directly supervised a team of 6 employees including selecting and hiring qualified candidates, conducting performance evaluations, and providing training. • Led the development of team members for promotion, resulting in the promotion of 2 team members into management roles in one year. • Developed a sales initiative program that resulted in a 12% increase in volume. • Established strong customer retention and increased sales volume 12%. • Successfully launched and marketed a department change from "Gift Gallery" to "Nordstrom At Home."