Wylie, Texas, United States
Experieced Retail Manager with strong skillsets in logistics, warehouse and commissary operations, merchandising, and personnel management. Specific industry experience includes US Air Force Transportation Specialist (7 yrs) experience and a continuous work history in retail management leading up to becoming a Co-Manager of a Hobby Lobby store. Proven ability to meet and exceed corporate targets for sales; to build dynamic, customer-focused teams; and to drive results in fast-paced retail organizations. Willing to consider new opportunities. Please contact me at: [email protected]
- Managed operations for 46,000 square foot specialty retail supercenter and $10.1 Million in Sales. - Worked with Store Manager to increase sales volume. Sales are up 50% more than in 2010. - Direct the activities of 40+ direct employees. - Weekly stock test improved overall by 70%, as a result of training department managers on the Corporate guidelines for shopping practices and ordering practices. - Decreased shrink as a result of the creation of an aggressive in-house training program for hourly employees. - Achieved operational success during absence of the Store manager and Co-Manager. - Responsible for merchandising throughout the store. Received recognition from corporate level managers on overall store appearance. - Processed daily payroll reconciliation and ensured associate's hours were correctly entered and sent to Corporate level.
- Successfully managed operations for a 1.7 million dollar store. - Interviewed, selected, and hired all new employees. - Provided training for new employees and provided continuous follow-on training for current employees. - Consistently met high standards for store in complaint resolution and follow-up to ensure customers were satisfied. - Ordered weekly store stock and ensured door-to-shelf standards were met. - Built displays to meet corporate guidelines; ensured sufficient product available. - Safety and shrink practices met at highest levels.
- Managed five District Managers and their Merchandisers, Demonstrators and Stockers (an average of 30-40 people). - Accountable for store conditions, to include, but not limited to market shares of name brand manufacturers, product displays, product accessibility and product pricing. - Made timely visits to each of my stores in region to ensure mandatory display items were properly displayed and signed. - Responsible for ensuring all mandatory schematic changes were implemented in each store and that proper market share was obtained. Prepared and process time and attendance and payroll reporting.
European Commissary and AAFES Division, Germany - Responsible for training and managing eight Territory Managers and their Merchandisers, Demonstrators and Stockers (40-50 people). - Coordinated / participated with store reset team for new store openings throughout Europe. This included ordering all needed POS, ensured shelf requirements, product placement and all schematic changes were met. - Coordinated logistics to ensure all required personnel were scheduled and present at the resets and Grand Openings. - Managed accounts in 63 grocery stores and approximately 97 military retail stores. - Accountable for store conditions, to include, but not limited to market shares of name brand manufacturers, product displays, product accessibility and product pricing. - Responsible for representing and maintaining million dollar accounts for name brand manufacturers at the Headquarters level. Major accounts represented included: Hormel, Smuckers, Land O’Lakes, Nestle, American Greetings. - Created automated ordering system (Excel) that is currently used. Ordered, distributed and inventoried perishable and non-perishable products for military stores throughout Central Europe, England and the Mediterranean. - Created market analysis spreadsheet (Excel) based on yearly pulls from the European Centralized Distribution Center for all items we represented and all of our competitors in same sections. This resulted in an overall 20% shelf/sales increase in major accounts. - Advanced client’s sales through new item presentations, interactive category reviews, promotional programs and commercial sponsorship of community events. - Accountable for all Headquarters related funds and manufacturer budgets. - Worked directly with Manufacturer Principals to ensure products were merchandised to their high standards.
- Assisted Regional/Key Accounts Managers with orders, promotions and inventories. Major accounts included: Keebler, Daisy Sour Cream, Johnsonville, Tyson, Calvin Klein, Elizabeth Ardin, Skilcraft, Kelloggs. - Supervised six Merchandisers and approximately ten to twelve Product Demonstrators and Stockers. - Worked directly with Manufacturers Principals during European visits. - Participated in and helped coordinate store resets. - Established in store promotions, displays and coordinated product demonstrations