Oakland, California, United States
Technical liaison who communicates well with engineers, end-users and customers. Specialties: Project Management, Customer Support (technical), Data Integration, Administration
Verified and uploaded roster and high stakes test data to the Edusoft application for some of the largest school districts in the nation. Performed WebEx trainings for clients on the use of custom java tools for verifying large data files. Collaborated with clients to develop and implement customized data templates. Led a team that designed and built a wiki for maintaining distributing internal documentation. Documented customer interactions in Salesforce on a daily basis, including creating and using templates and custom reports. Wrote data requirements documentation for 32 states, including an annotated Excel spreadsheet, and customized PDFs in Adobe FrameMaker.
Assisted the data leads in uploading roster and test files to the Edusoft application. Used Java and command-line tools to upload, match, and review client data. Troubleshot problems with data, including matching duplicate student records and splitting mismatched records. Identified and tracked system bugs. Instrumental in developing training documentation and documenting best practices for Data Analyst tasks.
Developed an A/P merge spreadsheet to create and track invoices and expense reports. Reviewed telephone bills, ordered Centrex lines and telephones for LA office, initiated change of long-distance carrier and toll-free carrier that resulted in a 50%+ reduction in cost for toll-free calls. Successfully reduced our collections DSO by 50% in my first six months by developing a detailed tracking model and a persistent and consistent calling schedule. Responsible for reviewing and tracking all signed contracts and addenda, and generating weekly billing/revenue reports used to create invoices and for financial analysis. Initiated a file review forum with representatives from sales, finance and account management to review and revise contracts before they are up for renewal. Initiated an accounts payable review to facilitate communication and address ongoing issues regarding timely expense reimbursement and vendor payment.
Hired as sales engineer for telephone system equipment, rapidly promoted to project manager for start-up hosted IP telephony group within the company. Created unified system design documentation for field technicians to provide at-a-glance station/line information and accurate system documentation. Developed client interview questions and forms. Interviewed clients and translated the interview into a technical design document for the network engineers. Synthesized documentation from three vendors into a single, simple set of training materials for our clients. Thoroughly tested new version features and provided feedback to the network engineers and outside vendors, resulting in a more stable and reliable platform.