Auckland, Auckland, New Zealand
Experienced and results-oriented Business Intelligence Manager with a proven track record of transforming data into strategic assets that drive business performance. I specialize in designing and maintaining robust BI environments, ensuring seamless data operations, and delivering actionable insights through advanced reporting and visualization. With deep expertise in Power BI, SQL, and the Microsoft Power Platform, I architect scalable solutions that empower stakeholders across the organization. From optimizing ETL pipelines and managing Tabular models to developing autonomous reporting systems, I streamline complex processes and eliminate inefficiencies—reducing manual workloads and accelerating decision-making. I bring a meticulous eye for data integrity and a relentless commitment to system uptime, supporting end-users with hands-on training and round-the-clock availability. My approach is both customer-centric and innovation-driven, aligning technical excellence with business goals to unlock competitive advantage. Whether crafting intuitive dashboards, refining data schemas, or enhancing reporting accuracy, I thrive on turning complexity into clarity. My mission: to elevate BI from backend support to a strategic powerhouse that fuels growth, agility, and smarter decisions.
Main Responsibilities: • Ensure the availability and readiness of the ADS Azure environment, including the database, for the Business at 08:00 daily to support the ADS BI Environment. • Manage and execute daily data updates that run in the evening to update Azure BI environment and ensure readiness for Business at 08:00 daily. • Analyse business requirements and implement changes to the BI reporting in a controlled and managed process. • Optimize ETL data loads for efficiency, add data fields as development requires and maintain ETL processes. • Develop data schema for new visualization and enhancements based on business requirements. • Design and develop new/enhanced visualizations to support business requirements. • Deliver round-the-clock support and availability to guarantee seamless functioning of ETL processes. • Design and build new Power BI reports and dashboards to support business requirements. • Develop, manage, and maintain Tabular models within the BI environment. • Offer comprehensive training and robust support to Power BI end-users as needed. • Develop and maintain SQL views and stored procedures to support BI reports. • Ensure data accuracy by cleaning and removing coding errors and related problems.
Main Responsibilities: • Efficiently address and resolve equipment concerns related to OPB (Office Products Business). • Analyse profitability data to identify challenges affecting product performance and costs, taking actionable steps to improve profitability. • Proactively drive product performance enhancements through NVM (Non-Volatile Memory) data changes and other impactful measures. • Ensure effective communication of product improvements to the field and business partners, based on information received from Xerox. • Achieve tangible results by implementing cost-saving initiatives. • Organize and conduct product workshops and field visits. • Responsible for updating and maintaining the OPB FSMA CPC Calculator. • Manage the process of applying for ICASA certification for Fax and Wi-Fi modules for Xerox devices. • Actively contribute to the marketing product manager's efforts in launching new products. • Maintain the Quarterly Appraisal worksheet and Interactive Skills matrix spreadsheet. • Evaluate and enhance engineer PACE reporting. Achievements: • Successfully optimized cost efficiencies, resulting in savings of nearly half a million rand during the 2021/22 fiscal year. • Distinguished by outstanding performance, earning Certificate of Recognition for Q1, Q3, and Q4 of 2021. • Honoured as the recipient of the ADS 2021/22 Office Service Exco Award.
Main Responsibilities: • Delivering comprehensive support for OPB, OSG, and PSG Equipment across 37+ countries. • Initiating escalations to Level 2 and communicating Level 2 findings to the field. • Conducting device testing on Xerox Applications and developing setup guides and client video tutorials. • Streamlined MEA Escalation documentation and process using an interactive PDF document. • Designing, overseeing, and maintaining the MEA Escalation and Query Access database. • Creating and managing Power BI and Excel Dashboard reports (Mobile cost report, T&M Report, Quarterly Appraisal automated worksheet, Interactive Skills matrix spreadsheet). • Developing and maintaining an Access database for the mobile solution. • Providing active support to 136 Field Engineers for Mobile and Astea Mobile. • Handling MTN and APN Administration as well as mobile management tasks. • Investigating and resolving billing issues spanning 5 months. • Assumed the role of Training Officer for 3 months, conducting training on OPB and OSG Equipment. • Collaborating with the Systems Support Manager to generate various reports. • Organizing workshops for Astea Mobile, managing escalation processes, and generating Power BI reports.
Main Responsibilities: • Drive revenue by selling gate motors, electric fencing, and various security products. • Manage order and invoice processing. • Prepare and provide quotations to clients. • Cultivate a positive client impression, contributing to favourable marketing and excellent customer service. • Coordinate stock orders and maintain accurate paperwork. • Address and resolve queries effectively. • Ensure alignment between dispatched stock and dispatch notes. • Execute stock deliveries as needed. • Conduct security equipment testing. • Provide expert technical support via phone and in-person at the counter. • Deliver exceptional customer service. • Design and produce advertising and marketing materials.
Main Responsibilities: • Drive revenue by selling electric fencing and various security products. • Manage order processing and invoice handling. • Prepare and provide quotations. • Offer remote troubleshooting assistance to users via phone to resolve issues. • Deliver excellent customer service.
Main Responsibilities: • Performing the last stage of assembly and carrying out thorough testing on electronic gate motors. • Conducting proficient and dependable repairs on gate motors. • Providing specialized technical support both over the phone and in-person at the service counter. • Ensuring exceptional customer service.