Cumming, Georgia, United States
• Designed comprehensive solutions for RF, IP, and managed services, serving enterprise, military, and media clients globally • Maintained a dynamic database of global port availability, IP assignments, equipment inventories, and teleport asset allocations to meet evolving demand • Liaised between product network engineering and CSE teams to ensure accurate planning, execution, and documentation • Supported pre-sales lifecycle through design, cost modeling, and provisioning of new services in alignment with fleet expansion and teleport resource utilization • Prepared and delivered project documents to Network Engineering for implementation of standard product offerings
Responsible for the initial engineering designs and cost evaluations for IP/Network, RF, and standard managed service product offerings generated by the Media, Network Services, Satellite Related Services, and Intelsat General Corporation Product teams. Manage every opportunity during the pre-sale process until contract execution, project close-out, or provisioning. Also drive best practice through the development of process and procedure for bringing new services into the Planning group by tracking both physical and network resources, including the monitoring of core network utilization. We help to ensure the reliable performance of our globally delivered customer solutions. In addition, we coordinate and plan Intelsat’s terrestrial antenna asset allocation and utilization across all teleport facilities to support future requirements of fleet deployment. In collaboration with others, we contribute to the planning of Intelsat’s media asset allocation and utilization, across all media and teleport PoP locations.
Provided Level 2 engineering support to the MSO(Managed Service Operations-NOC) for second tier diagnostic, troubleshooting, and issue resolution of escalated network circuit anomalies. Work with Network engineering (Level 3) to resolve major network issues and problems. Validate newly provisioned services (iDirect and DVB), and perform audits of complex circuit turn-ups or new equipment/hub configuration to ensure proper documentation, service configuration, and service provider contact information. Provision new iDirect and DVB service commissioning. Develop Operational procedures, fault isolation, service restoration and maintenance for use by Level 1. Work with Sales, Network Engineering, Teleport Operations, Provisioning and other teams as necessary to maintain network, equipment and operations systems integrity. Proactively manage the integrated Intelsat One DVB, iDirect, and Video networks to address areas of weakness as well as provide preventive and corrective actions to minimize system downtime. Perform post-mortems reports on network incidents and make written recommendations for technical and policy improvement. Provide detailed reports on system downtime and carrier circuit performance. Participate in a rotational on-call schedule with other Level 2 Systems engineers to provide off hour technical support.
Directed NOC operations supporting maritime clients, managing 24/7 connectivity across cruise ship fleets worldwide. Diagnosed and resolved complex VoIP, RF, and network issues in real time, minimizing service disruption. Led ship-to-shore communication restoration efforts, including RF alignment, hardware swap coordination, and system tuning. Trained junior engineers in RF signal troubleshooting, satellite terminal operations, and escalation protocols. Developed and enforced NOC procedures that improved incident resolution times and reduced repeat issues. Conducted system performance audits and recommended network infrastructure upgrades to enhance uptime. Reduced senior-level escalations by 60% through targeted RF troubleshooting training and process improvement.
Planned and conducted site surveys on vessels for commissioning of new installs. Educated all newly hired employees on VSAT systems’ installation, preventative maintenance, and electromechanical troubleshooting techniques. Decoded service orders, circuit’s diagrams, and electrical schematics. Incorporated customer’s PBX with Cisco 3600 router to allow ship to shore telecommunication. Promoted to different global regions to troubleshoot antenna, RF, data, and voice quality problems. Delivered numerous equipment-training sessions to clarify technical equipment specifications and produce failure analysis documentation to all vendors.