Altus, Oklahoma, United States
• Good listener: the ability to pay attention, ask questions, and come away with a solid understanding of a situation and/or networked environment in a short amount of time. • Fast learner: quickly assess potential pitfalls and understand a network landscape. Experience monitoring networks and troubleshooting high-priority network issues both on-site and via remote support. • Proficiency with MS Office, MS Visio Auto CAD Programs. Head-end and Data Center drawings. • Manage escalations, provide root cause analysis, workarounds, and bug fixes for issues during the integration phase. • HFC network design and mapping and DOCSIS Deployments, familiarity with cable software delivery (carousels, systems information), boot up processes, etc. • Knowledge with Access controllers such as Cisco EC/DNCS and Arris DAC. Experience supporting video back-office systems: Microservices set-tops, modems, satellite distribution, digital cable, telecommunications, video systems, MPEG encoding, Jira, Remedy, Scope, RIO, Service Now ticketing systems, DRUM, Insight, Splunk, Kibana, Knowledge of IP Networking, and video streaming technologies. • Deep understanding of MPEG-2, MPEG-4 H.264/AVC compression, ABR streaming video and OTT technologies including HLS, HSS, and HDS. • Operational experience with building, grooming, and troubleshooting various linear and AWS, EC3 Amazon Bucket, Docker setup. • NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson. • Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k, DMGs/ Sencore Units. • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies. • Experience with IP multicast video in cable Headends, Hubs, industry vendors (NOC), Linux Server OS, Motorola DAC 6000 (Digital Addressable Controller) - Cloud DVR- SCTE audio and Video PIDS and Program Numbers - Channel • Maps and Channel Encryption - EAS Monroe Systems - Ad Sales Servers - XMS Mini - Edge QAM Devices - APEX 3000 - NSG 9000 Motorola Return Path Demodulator (RPD) - Motorola Out of Band Multiplexer/Modulator (OM2000) - Arris Broad Band Multimedia -Service Router (BMR 1200) HP ProLiant DL360 and DL380s - G8s Servers - CASMR CSS Software - CASMR100 - Harmonic XOS and Harmonic Pro Stream HD to SD transcoders - ARRIS CMTS - DOCSIS 3.0 Channel Bonding - EIA Channels QAM - ARRIS Encoders. Testing and Troubleshooting of Motorola Digital STB Set-top
As a core member of the Media Engineering team, I have exercised technical and customer-facing strategies support network, service provisioning, infrastructure deployment, and operations. I also Perform analysis, planning, architecture, design, deployment, implementation, testing, and technical documentation of Intelsat Media Infrastructure and Services Ensure that all design applies consistent methodology and industry best practices to deliver a stable and secure network infrastructure that can be effectively operated by the Operations teams Collaborate extensively with Network Engineering &Operations teams to align the network design/architecture and topology to the organization's overall plan.I worked with the Media Engineering team to support them and improve current streamline the execution of new projects and service deployments Create detailed scope requirements for the statement of Work (SOW) with encryption technologies used in MCPC platforms. Deployment, configuration, and management of all network infrastructure at Uplink centers in Hawaii, Washington, and Atlanta. Worked with partner teams and vendors to manage day-to-day operations and reliability of the regional network. Create deployment packages and maintain as-built documentation and asset database for installed network gear. implement global best practices and contribute to the design of new scalable network solutions. Support the development, testing, and integration of new hardware and software platforms into the network. Set up the configuration of Equipment while using the viso diagrams for references. Provisioning of equipment.Mux's, encoders, IRD, Media IP-Gateways, etcCapable and being on-site for installation operation and configuration of media test equipment following test plans to be able to test and validate functionality HPAs, LNAs, Switching systems, BUCs, BDCs, Up/Down-converters, LNBs, ACUs, modems, and IRDs satellite communications
Validate functionality and performance against specifications for STB products that are rich in video, signal processing, and control functionality. Comcast Infinity X1 and Flex Apps.Testing server/client relationship, UI testing, command-line interface, Audio & Video file formats, Encoding & Decoding, Encryption, App overall performance.File bug report via Jira ticking system and Confluence. Worked on STB applications UI and features like Guide, Creating Test cases with the following apps.VOD, DVR, MRDD, Parental Controls, and other user settings perform testing on Comcast Infinity X1 and flex Apps Netflix YouTube Peacock Hulu Prime Video Disney+HBO Max™ Paramount+Discovery+ESPN+STARZ® SHOWTIME® AMC+ YouTube Kids HITZ Lifetime Movie Club CINEMAX® Pluto TV XUMO CBS. White Box and Black box testing of the CPE products and interfaces.Log analysis Linux commands and pulling logs Plato CAD1.1Collaborated with multiple terms (Comcast) internal teams to review discrepancies. Focus on an area of video streaming technologies HLS, DASH, DRM, DAI, Audio Video codecs.Industry experience in Live Tv, video on demand, and cloud DVR video streaming workflows. Testing included the following:• Smart TV• Streaming apps
Configure, install, and troubleshoot the Testing of all of the Set-top boxes on the project. Manages all phases of construction activities, including fiber network, pre-configured electronics installation, testing, and support. monitoring progress, performance, quality, and timeliness of construction and proper utilization of Company materials. Troubleshoot service groups and TSID woked with internal Departments. Worked with Back-office Billing Systems and Microservices, Servers. Worked with Customers and Channel enablement, including training and verbal, written, and presentation skills. Worked with the End-user on troubleshooting and processes and Advanced Commercial Support Fulfillment Teams Confirmed the proper channel maps for all Set-top boxes, firmware updates, and code download. Worked with customers to ensure quality installations and maintenance programs for commercial customers in compliance with current SLA’s. Collaborate with project Managers on Scheduling of Full cutovers per Market 277 Hubs Support validation with remote technical resources in the market (ISP technicians etc.) Troubleshoot All VOD and SDV Entitlements, Splunk Kibana, and other programming codes. Write and provided MOPS and Served as an SME on the topic of Set-top boxes in the Market.
Troubleshoot, triage, and resolve customer and installer problems during the Spectrum installation and turn up in customer homes. Respond to inbound phone calls and e-mails and route reports and requests efficiently as needed..Position - Set Top Box Support Engineer Strong experience in troubleshooting STB Help diagnose STB booting, what’s on the wire (eg DOCSIS STB Gateway (DSG) tunnels and signaling) Familiarity with cable software delivery (carousels, systems information), boot up process understanding, Effectively document all steps taken to resolve identified and/or reported issues. Work trouble and change tickets effectively and efficiently; Interact with NOC Agents, Engineering, Outside Plant staff, Vendors, and Customers to facilitate quick resolution of issues in accordance with established processes. Act as the primary point of contact for customers and vendors throughout issue resolution. Experienced with World boxes, DVR features and boot process, AM servers. Full understanding of Time Warner and Charter Media RF flow. Worked in a team environment to provide tier 3 support for Charter’s 25 million customer migration to Spectrum Guide. Supported Field OPs to guide, identify and resolve issues with the installation of Spectrum Guide. Used Remedy to manage and triage over 100 different post-installation Spectrum Guide issues from Customer OPs. Wrote daily detailed reports on troubleshooting and fix efforts. Using these to track network and software updates for failure rate as well as identifying new errors to Software Engineering. Applied fix agents for network and software defects identified. Detailed escalations on network impairments and outages to the NOC which would need additional monitoring to ensure resolution. Mentored team members on troubleshooting steps, fix agents and triage tools. Created MOPs for new tools, errors and time-consuming troubleshooting steps.Common Issues: Spectrum Guide (Full and Mini), RF, DVR functionality, VOD, Packaging
Configure, install and troubleshoot CAP1000, APEX 3000, DCM's Devices, ARRIS Encoders and BMR's multiplexing devices. Other support duties include: General QAM configuration – APEX1K/1500/3K General CAP configuration work Test, Turn-up and validation of operational parameters using vendor EMS GUI(s) Support validation with remote technical resources in market (ISP technicians etc.) Zodiac/AVN configuration – QAM/Edge device Configure simulcrypt IP/Port, Configure VIPs (Virtual IPs) for ECMG Configure Zodiac multicast addresses (4 MPEG Addresses), Enable AVN QAMs,Repeat for all NC blades/ports, Ensure all Zodiac/AVN QAMs are unmuted in accordance with procedures and in-market coordination, Configuring CAP1000’s in an offline capacity,Work closely with Client to synchronize ad server connectivity, Assist in tracking and distribution of reclaimed CAP1000’s through the centralization efforts General Test/Configuration – MPEG multicast video Support the validation of multicast video presence in each hub/MHE and validate performance by means of using MPEG probes/diagnostic tools as directed, using remote access tools such as “Slingbox” to access STBs in each hub/MHE to validate video/guide presence, channel maps, packages or similar by-products of the configuration activities described Reporting/Documentation Daily status reports in excel format describing by region/hub/device name/IP/CLLI the configuration state and completion Participate in MOP creation and peer review/validation