Palm Bay, Florida, United States
Advisor, Customer Success Management with forty years experience in the technical field, five years in a direct supervisory capacity. Strengths are project management, program management and customer relations. Work effectively as a team player with strong leadership skills. Driven to set and accomplish goals to enhance a company’s performance.
Customer Success Program was built upon established strategic program that delivers high touch customer care with SLA business and communication process targeted to exceed customer expectations. • Lead customer care of SES Satellite’s most valued customers. • Ownership of customer communication of key impacting events in support of SES Satellite and customers. • Reviews and modifies escalation and restoration process for service-impacting network events. • General communication, escalation communication, alerts, reporting and meeting coordination to ensure alignment of expectations and requirements. • Customer feedback shared with senior management via reports and meetings.
Customer Success Program was built upon established strategic program that delivers high touch customer care with SLA business and communication process targeted to exceed customer expectations. • Lead customer care of Intelsat’s most valued customers. • Ownership of customer communication of key impacting events in support of Intelsat and customers. • Reviews and modifies escalation and restoration process for service-impacting network events. • General communication, escalation communication, alerts, reporting and meeting coordination to ensure alignment of expectations and requirements. • Customer feedback shared with senior management via reports and meetings.
Working in warehouse as a material handler. Must maintain inventory, shipping and receiving to and from US and overseas. Majority of shipments are out of country. Take care of all purchasing for warehouse needs and well as maintain the warehouse. Fork lift certified. When any equipment is in need of testing or require upgrades I move into that roll. This includes bringing antenna systems up on the satellite to verify connectivity and function.
Manager of sales and new business development for the Eastern United States, Canada and the Caribbean for a hardware manufacturing and engineering firm. Sales of equipment for lightning protection, grounding systems and surge protection devices. Over 2 years quoted $8,500,000 and closed $780,000 working with over 100 customers. • Interact with customers via meetings, Skype, telephone and email in order to ascertain there exact requirements so Alltec can best assist with projects. • Maintain sales logs, call logs and commission information with files maintained on the company server. • Develop business and technical proposals in support of all sales activities. • Follow up with engineering, installation and manufacturing arms of the company in order to facilitate work flow.
Project Manage and maintain service contracts for VSAT service at customer owned locations. Assist with on-going sales and new business development for a privately held satellite systems integration company. Contact potential clients and generate proposals to meet the customers technical and project requirements. • Design, install and test satellite communications earth stations. • Interact with maintenance service customers in order to maintain equipment and provide necessary repairs when needed. • Project Manager/Field Service Manager for the MEVA program for Americom Government Services. $400,000 a year contract. • Maintain spares, inventory and test equipment logs. • Develop business and technical proposals in support of all sales activities, maintain information on network server. • Negotiate with vendors to obtain best price and delivery schedules.