Metro Manila, National Capital Region, Philippines
• Prepare materials and present retail audit results to clients, from brand/ marketing and research, as well as top management, with the goal of helping clients grow their business and improve their performance through the following: analyzing the current situation identifying problems and pointing out opportunities giving actionable solutions and recommendations • Handled both food and non-food categories, spanning both multinational and local FMCG companies • Leads a team that builds healthy client relationships by ensuring accurate and timely delivery of client’s requirements • Mentors junior associates and helps identify and develop talents for career advancement • Collaborates with other departments to come up with better insights by incorporating various Nielsen services into client presentations • Provides on-site servicing to clients on a regular basis to strengthen knowledge of client’s business and provide immediate help to key contacts with their analysis requirements • Member of select retail client service council that meets quarterly to discuss ways to improve the business, processes and employee satisfaction
• Nielsen Simply Excellent Service Award, 2010 • Independently working on analysis and day to day servicing • Increased exposure to other services offered by Nielsen • Partners with junior associate to guide them with day to day tasks
• Analyze market conditions, external environment and competitor’s data, to aid brand/marketing/sales teams evaluate performance and formulate action plans to increase business • Prepare reports and analyze internal data to identify opportunities and weaknesses • Keep abreast of latest industry trends and inform internal partners of any updates/developments to tap and explore emerging markets
• ACNielsen Art Award for Client Service Excellence, 2007 • Aided senior members in preparing and presenting retail audit results to clients with the purpose of aiding clients improve sales and performance • Liaise with clients on a day-to-day basis for their data and analysis needs, and coordinate with internal departments to ensure timely delivery and data quality. • Conduct orientations and trainings to clients on various topics of Nielsen’s retail audit business.