Charlene Chua

Associate Director at Bank of China Limited Manila Branch

Manila, National Capital Region, Philippines

About

I have been part of one the largest financial institutions in the world for more than 7 years, and have been exposed to different financial products and different business areas of the bank. I have had experience in the front lines and am currently handling the back office operations of the branch, whose job responsibilities include clearing and settlement functions, project management, bookkeeping and tax computation. I am multilingual and am proficient in Chinese(Mandarin and Fookien dialect), English and Filipino. I am a resourceful person and an enthusiastic learner and can easily adapt to any situation thrown at me. I possess great analytical and problem solving skills thereby ensuring quick and effective decisions/solutions are made.

Experience

  • Vice President / Banking Business Department Head at Bank of China Limited Manila Branch
    Jan 2020 - Present · 6 yrs 7 mos

  • Bank of China Limited, Manila Branch (16 yrs)
    • Operations Manager
      Apr 2014 - Present · 12 yrs 4 mos

      -Handle clearing and settlement business for both domestic and crossborder transactions, including treasury FX and money market deals. -Project Manager, including matching of system requirements to that of service provider and matching new business to current business flows -Operations Management, updating operations procedures to match new businesses or systems to ensure efficiency; ensure that daily operations run smoothly -Enhance internal control and operational risk management measures and regularly update operating procedures to include the same -Handle and control operational risks by training and providing guidance to team members -Provide timely reports and data to higher management in relation to the settlements business and revenue generated from which

    • Supervisor, Finance and Operations
      Mar 2013 - Apr 2014 · 1 yr 2 mos

      -Served as project manager for then upcoming projects. -Trained staff in the new core banking system installed. -Updated the operating manuals and procedures that would be changed upon implementation of new system. -Checked the data in the old system to ensure that data migration would go smoothly.

    • Branch Operations Supervisor
      Aug 2010 - Mar 2013 · 2 yrs 8 mos

      -Works in a cross-functional environment, wherein job responsibilities include marketing, operations and product development -Oversees branch operations and daily transactions -Authorizes and checks remittance transactions -In charge of the banks’ debit card business, from product development to daily operations and clearing -Training of staff with regards to processing and clearing settlements for debit card business -Serves as liaison for remittance tie-ups with partnering banks