Surprise, Arizona, United States
With over 10 years of experience as an Internal Communications Specialist, I combine strong communication skills, thoughtful leadership, and a dedication to supporting others through change and growth. My background spans healthcare, technology, and military sectors, where I’ve developed and delivered training solutions, crafted clear communications, and helped organizations achieve their goals through effective messaging and learning materials. I hold a BA in English with minors in Communication Arts and Spanish, and bring expertise in microlearning, job aids, and curriculum development. I also have an MM in Human Resources, which has shaped my career and perspective on leadership. Throughout my career, I have led with a focus on collaboration, respect for individual strengths, and fostering an environment where people feel supported to grow and perform at their best. Currently, as an auto insurance adjuster, I apply my leadership and communication skills to assist members during challenging times, ensuring compassionate and thorough support regardless of circumstances. Previously, I contributed to Marsh McLennan’s global technology organization by leading communications and change management for a key product launch—streamlining innovation processes and enabling teams with clear guidance and resources. At TriWest Healthcare Alliance, I designed and delivered engaging training programs for over 1,000 employees, emphasizing continuous learning and empowerment. My leadership philosophy is centered on empowering individuals, recognizing unique talents, and transforming challenges into opportunities. I strive to inspire positive impact through clear communication, empathy, and fostering strong teams. I am passionate about continuing to grow as a leader who supports people to become better versions of themselves while driving meaningful organizational success.
I take ownership of ensuring that all parties involved in vehicle accidents receive compassionate, high-quality care, leading efforts to resolve their needs efficiently and effectively.
I partnered and negotiated with internal business functions, shared ideas to plan, deliver, and evaluate large program changes, including the end-to-end process lifecycle. Implemented communications strategy, explored ideas to improve impact and reach. Drafted briefings, reports, and stakeholder materials. Selected Accomplishments: Instrumental in the design and delivery of communications and change management processes for a full lifecycle product launch; ensured 8,900 employees and stakeholders were well informed throughout the process Provided communication support around a program that streamlined and standardized development of proofs of concept, experiments, and applications; engaged individuals during periods of significant change and transformation Outlined and executed email communications and designed SharePoint resources; improved adoption of new processes, fos-tered a culture of open communications Collaborated with cross-functional teams to construct videos; produced detailed explanations and conveyed messages effec-tively to highlight changes Created content to support training and development, including a process library to document new initiatives, in accordance with governance council requirements; improved availability and transparency of key information to minimize impact of changes Coordinate Tech Talks, gathered insights and generated innovative ideas for future improvements; shared progress and shaped best practices Coordinated efforts with CIO and Technology Leadership team; researched, wrote, and edited processes; confirmed adherence to quality standards and industry regulations
I researched products, services, technology, and content to design and update curriculum materials and training for more than 1,000 new and existing employees. Documented complex information in easily understood terms. Selected Accomplishments: Originated and presented training content for GoToTraining and WebEx platforms; elevated knowledge and awareness throughout teams to enable the achievement of targets Created and integrated training assessments; tested knowledge to confirm understanding Led several training projects from conception to completion; achieved positive results on time and within budget Overhauled training policies and instructions; improved understanding of job functions, strengthened efficiency and morale
Engaged with elected officials and medical professionals, shared knowledge of educational and governmental systems. Translated high level conceptual information into easily understood terms.
I overhauled documentation across five business functions, including Medicare D. I communicated with Business Process Improvement division, offered support and guidance for a transition to a new customer service vendor. Revised documentation, established procedures, and supplied transitional updates. Issued updated job functions, including system utilization. Selected Accomplishments: Reviewed processes and procedures; maintained compliance of 1,600 documents on a bi-annual basis Spearheaded project team; elevated communication standards, efficiency, and productivity
I designed and managed numerous training programs and provided instruction, led the way for procedural change. I coordinated activities, and training plans. I devised materials and facilitated training, aligned new learning with corporate strategy. I orchestrated and facilitated workshops for groups and one to one training, analyzed training results and tested knowledge to confirm understanding. Executed in-house and distance learning training events, ensured consistent articulation of the corporate message. Selected Accomplishments: Successfully planned, delivered, assessed, and evaluated training events, learned lessons and identified further improvements for future learning; advanced skills and knowledge throughout the department Developed training systems inclusive of measurable performance metrics, monitored training data, secured positive examination outcomes, and improved training records; achieved elevated course results
Provided administrative, secretarial, and reporting support for Benefits Verification leadership. Compiled and analyzed confidential information for projects and reports. Special projects and ad hoc reports as assigned by management. Created customized reports and presentations based on Management team’s needs. Developed graphical representations for report trends and statistics. Edited and managed Quarterly Injection, the department newsletter, including redesigning the layout and developing the logo. Consistently recognized by management for extraordinary work, including twice by the Director of Customer Care and Benefits Investigation for knowledge of Excel and proactively providing data. Managed up to 750 user accounts for Claims Engine 2000, including maintaining the user database and performing quarterly audits of users and their assigned computer stations. Successfully finished the full three phases of webinar management training.