London, England, United Kingdom
Highly experienced Business Analyst and Project Manager with long experience in Business and Functional Analysis on a wide spectrum of areas such as Mobile and Web development, e-Commerce, Product transformation, Order management, Billing, Legal and Regulatory, Marketing, Finance, BI. Strong technical skills in SDLC, Android & iOS, IoT, eSIM, CRM, systems integration/API. Prince2 Registered Practitioner with experience in Waterfall and Agile (Scrum) methodologies. Mobile app developer enthusiast.
Main projects: • Mobile Apps: App development projects (iPhone, iPad) enabling users to buy instant data connectivity in 100+ countries, utilizing iPhone and iPad eSIM capability. Business Analysis involved User Stories, detailed acceptance criteria, UX wireframes, Copywriting & Localisation, Back-end (Salesforce) data model, Products, Marketing, Legal & Regulatory, Customer Support, Finance, Reporting, Operationalisation, Training. Additionally, I was responsible for the overall project management and communication with Apple technical teams. • Web Portal: Web portal development project that enables Truphone’s partners to resell prepaid IoT connectivity. Business Analysis involved User Stories, detailed acceptance criteria, UX wireframes, Copywriting, Products, Marketing, Legal & Regulatory, Customer Support, Reporting, Operationalisation, Training. Additionally, I was responsible for the overall project management. • IoT Partnerships: Partnership implementation projects with major OEM’s and device distributors (Apple, Digikey, Macnica, STMicro, Sequans, Avnet, Daejin, Laird) for providing IoT services. Business Analysis involved capturing customer’s technical and business requirements. Additionally, I was responsible for the overall project management and communication with partners. • RSP onboarding: Projects for onboarding mobile network operators (MasMovil Spain, Etisalat UAE, KPN Netherlands, Megafon Russia, Kyivstar Ukraine, Sberbank Russia, Soracom Japan) to RSP Consumer and M2M services. Business Analysis involved capturing customer’s technical and business requirements. Additionally, I was responsible for the overall project management and communication with customers.
Main Projects: • Product Transformation: Projects for defining new - and transforming existing - telecom products. Business Analysis involved capturing product attributes, Business Rules, Regulatory, Billing/Invoicing, Customer Support, Reporting, Training. • Process Transformation: Projects for defining new - and improving existing – processes on Order Management, Service Fulfilment and Logistics areas. Business Analysis work involved capturing as-is and designing to-be processes. • Regulatory: Projects to implement service compliance to European and local telecom regulations. Business Analysis work involved capturing regulatory requirements, identifying impacted services and areas of the business and defining requirements for the to-be state.
Developed and published mobile apps for Android and Amazon devices using Java, Lua and C# programming languages. App’s gained around 250k downloads.
Main Projects: • CRM Transformation: Demanding CRM transformation program (12k man-days effort in total) aiming to simplify and consolidate all order management processes (activation, upgrades, change rate plan, VAS etc.) using Oracle CRM, for about 300 Orange’s Sales Reps servicing 3 million customers. Business Analysis involved capturing business & functional requirements for end-to-end Order Management of GSM, VOB and ISP services. • High Level Design of VOB/ISP Order Fulfillment: Programme aiming to automate Orange’s processes for fulfilling VOB and ISP orders. I was responsible for the project management and supporting the analysis of the fulfilment processes.