Serena Chao, PMP

Strategist x Project Manager x Writer

Vancouver, British Columbia, Canada

About

I'm a strategist, project manager, & writer on how technology cultivates connection. I prioritize joy, time on the mountains, and thinking about the future. ๐ŸŒฑ๐Ÿ”ฎ๐ŸŒฑ What sets me apart is my ability to quickly build trust, turn conversations into action, and treat my role's scope as expansive. Parallel to my career, I'm an event planner and snowboard instructor! Select projects available at https://chaoserena.lovable.app/ ๐Ÿ๐Ÿ”๏ธ

Experience

  • Project Manager at Cactus
    Jul 2024 - Present ยท 2 yrs

    At Cactus, I operate and launch 0->1 digital healthcare products (apps & websites).

  • Logistics Assistant at TED Conferences
    Apr 2022 - Apr 2026 ยท 4 yrs 1 mo

    In 2022 and 2023, I supported the staffing team to coordinate 300+ staff for TED's flagship event. In 2024, I supervised the Social Spaces team then returned as part of the team in 2026.

  • Personal goal pursuit at Career Break
    Dec 2022 - Jun 2024 ยท 1 yr 7 mos

    Prioritizing the outdoors (Teaching snowboarding in Niseko, Japan; Supervising at Blue Mountain's Snow School; Hiking the Dolomites, the Kumano Kodo, & the Camino de Santiago; Kayaking Desolation Sound)

  • Research Fellow at New_ Public
    Feb 2023 - Jun 2023 ยท 5 mos

    Collaborating with All Tech is Human and the Greater Good Science Center, I managed the foundational research project, Community by Design, and laid the groundwork for the Digital Spaces Directory. https://newpublic.org/directory

  • Gemic (2 yrs 11 mos)
    • Senior Strategist
      Nov 2021 - Nov 2022 ยท 1 yr 1 mo

      Through my 3 years at Gemic, I honed my core skills in ethnographic research, product and portfolio strategy, and project management through 14 CPG, consumer tech, and big tech projects. Selected clients: Meta, Intel, Procter & Gamble, VF Corporation, Fazer

    • Strategist
      Jun 2020 - Nov 2021 ยท 1 yr 6 mos

    • Strategy Intern
      Jan 2020 - May 2020 ยท 5 mos

      gemic.com/