Singapore
Bachelor's Degree in Business Management Graduate from RMIT university.
Support efficient administration of External Research Grant on a Faculty level Facilitate effective communications between the research team, finance team, and external funders Provide support in grant-related administrative duties
Managed a 10-year research portfolio worth approximately $9m on a national study on youth delinquency in collaboration with MSF. Specifically, leading roles played in: -Fieldwork supervision for > 10 research assistants. -Budget projection, monitoring, and reporting -Manpower projections, hiring, and training for project -Dissemination of research outputs through organisation of seminars, symposiums, infographics, and research reports -Liaison between the Government and NUS for the study -Drafting of research agreement and contract variations Headed administrative and budget requirements for National Study Coordinator for Social Service Research Centre Led the creation of SSR's website and maintained the Research Centre's online presence Led the Research Centre’s conference team in 2017 and 2018, managing all aspects of event planning and execution. Responsibilities included logistics, manpower planning, liaison with organizations, media coordination, and coordination with overseas speakers. Provides ongoing consultation to the conference planning team since 2019, offering support to optimize event organization and implementation. Major achievements -Oversaw prudent budget utilisation for a large project portfolio -Successful organisation of SSR Conference/Seminar in 2017 and 2018. -Management of a large pool of research assistants with most of them staying for the duration of their contract. -Successfully planned, designed, and migrated the Research Centre’s new webpage in 2021, enhancing the functionality of the Centre’s website.
Project Support Administration Administrative Task : Taking Notes of Meetings , Booking of Meeting Rooms Liaising with project counter-parts and clients to ensure smooth delivery of work Coordination of task assigned with respective track leads Schedule meetings with clients, web-meeting with overseas providers to sync-up on required deliverable Monitor project milestones and ensure deliverable are submitted on time. Taxonomy Operations Collect data from the websites of education institutions including admission requirements, course and programme offerings, relationships to jobs and occupations, and educational trends. Observe, interview, survey educators and education administrators to collect institutional and educational information. Accountable for quality control of all data collected and disseminated. Prepare reports, such as training paths, progressions, and flow charts. Categorize training, skills, and other educational information in the appropriate area. Assist the Taxonomy Analyst in doing research. Other duties as assigned.
Analyse and provide resolution to Apple Online Store orders (China) Support escalations on order maintenance request Audit and manage order purchase according to Apple Guidelines Point of contact between different providers for resolution of affected orders Manage Returns Material Authorization (RMA) to ensure consistent customer experience. Manage outbound customer calls & emails Achieve 100% scoring in quality assurance assessment weekly on resolution of affected orders due to delivery or payment issuers.
Classroom Management Prepare Lesson Plan Customer Service : Handle parent’s queries Conduct classroom learning for Upper Primary and specialised classes
Administrative duties - Prepare meeting minutes - Document Standard Operations Procedure (SOP) - Plan and Coordinate Department Development Roadmap - Handling enquiries from applicant - Process Application's Research Application - Preparation of Slides for meetings and presentations Coordination - Research Thinkout- Sharing Session Research work for the department