Canada
With a Postgraduate Degree in Global Business Management and Financial Planning Services from Conestoga College, I bring 6+ years of experience in back-office operations at UBS and Bank of America, combined with proven expertise in financial services. Currently, I serve as Operations Supervisor at Gatestone & Co, where I lead a high-performing team of financial service representatives, manage daily operations, and ensure compliance with financial regulations and company policies. I drive process improvements, mentor and train team members, and oversee complex client inquiries, consistently enhancing operational efficiency and customer satisfaction. Passionate about leadership, operational excellence, and customer service innovation, I am open to exploring supervisory or managerial roles in customer service, corporate actions, asset servicing, wealth management operations, and financial services.
· Research and analyze corporate action announcements to determine their impact on clients' portfolios. · Monitor and manage voluntary and mandatory corporate actions, including income processing events like cash dividends, coupons, interest payments, and dividend reinvestment for various securities. · Coordinate with internal teams and external clients to ensure timely and accurate processing of corporate actions. · Communicate corporate action details and their potential impact to clients, portfolio managers, and other stakeholders. · Manage all aspects of corporate action processing, including data validation, reconciliation, and reporting. · Ensure compliance with regulatory requirements and Bank of America policies. Collaborate with other teams within Asset Servicing and across the bank to identify areas for process improvement and implement best practices.