Brampton, Ontario, Canada
•Managed all aspects of team reporting, ensuring accurate and timely delivery of reports while overseeing the entire reporting process •Developed and implemented streamlined reporting procedures resulting in greater efficiency & productivity •Collaborated with cross-functional teams to gather relevant data and insights for comprehensive reports. •Successful communicated complex information in a clear and concise manner to stakeholders. •Facilitated training sessions for employees to reflect updated organization policies and procedures •Led the creation & implementation of training documentation to enhance the knowledge base and create a repository of tools for the team
•Led the implementation and re-design of internal team HomePage for enhanced visual appeal, efficiency, & productivity •Updated training materials to reflect updated policies, procedures, enhanced visual appeal, & interactivity through various tools & technologies. •Attended information sessions to enhance knowledge & proficiency of new organization tools & technologies •Gathered requirements and documents for use in various audits, projects, & reports •Participated in the creation and enhancement of internal team resources for greater depth to increase efficiency & productivity
•Liaised with stakeholders to understand problems and opportunities to recommend solutions to enable the achievement of organizational goals •Led and managed a team of 5 members to successfully design and implement a technical solution to streamline business processes to improve overall efficiency •Participated in the creation of use cases and user expected results to ensure that software is delivered to end users with zero defects •Conducted root cause analysis and recommended solutions to increase organizational efficiency •Facilitated discussions with stakeholders to elicit, document, analyze, & manage project requirements •Elicited stakeholder requirements in user stories, use cases, data mapping documents and process flows.
•Led the implementation of the Confluence Project to develop, maintain, upgrade, and migrate the City of Toronto knowledgeable to increase efficiency •Resolved technical issues with hardware, software, and operating systems such as Linux, Windows, ToughBooks, Citrix, and notebooks •Assisted in imaging, scripting, and development of technical documentation, such as operation manuals, software installation, manuals, and acquisition work plans, and schedules • Worked with the technical acquisition team to research and verify costs for existing or emerging technologies