Singapore
Accomplished and well connected individual in one of the top energy companies in the industry. Connect with me if you have opportunities to explore.
Responsible for acquiring new and managing existing accounts. (Electricity, Natural Gas and Steam). Main portfolio includes developing potential market opportunities into warm leads and converting them to strategic customers. Maintaining and enhancing relationships with existing customers, sourcing for cross selling and partnering opportunites. Experienced in managing accounts across different industries, including the government sector. Providing prompt updates on market outlook and developments. Negotiating on key commercial terms. Post sales activities. Recipient of YTL PowerSeraya Performance Achievement Award.
Client servicing, guiding newly on board customers. Streamlining processes to enhance customer’s experience with the company. Resource management to optimize the productivity of manpower in the department. Regular liaising across the company, as well as with external market players. Analysing and regular reporting to management on statistics and market performance. Managing sales leads in orderly manner. Providing support to inbound calls enquiries and also maintaining service level assurance. Assist in drafting communication (emails/letter) on a company level to customers and automate it to be sent to external party on a scheduled delivery.
Ensuring error free billing being achieved and necessary actions being carried out when error surfaced. Drive continuous and measurable improvement in operational efficiency, key performance metrics, customer convenience and brand loyalty. Participating in new product launch by providing support to the relevant business unit with testing of new billing functionality, and also coordinating with other key stakeholders to ensure the successful completion of the launch.