Toronto, Ontario, Canada
AI Product Leader and Technical Program Manager with 10+ years driving large-scale digital transformation and AI innovation across telecom, fintech, automotive, and consumer tech. Proven track record scaling businesses from $100k to $40M, leading distributed teams, and delivering AI-powered platforms that achieve market impact. At LotusFlare, I define the vision for next-generation AI-driven BSS platforms, pioneering causal inference engines, AI-native policy management, and TM Forum–compliant APIs deployed with Tier-1 operators worldwide. My leadership has enabled broadband launches, competitive AI differentiation, and seamless cross-functional execution. Previously, I spearheaded high-impact product initiatives at Nike, Rivian, Ticketmaster, Rogers, and BMO, consistently delivering against aggressive timelines while driving measurable business outcomes. PhD in Cognitive Science, former Associate Professor, and founder of AI projects bridging research and real-world applications. Passionate about making complex AI concepts practical, impactful, and accessible.
• Defining product vision for the next-generation AI platform integrating causal inference with agentic AI • Led agile product development for Product Configuration, Product Offering Qualification, Policy Management, Product Inventory, Service & Resource Inventory of the TMForum-compliant telecom BSS, integrating customer feedback into actionable features and roadmap prioritization • Developed agentic framework for managing product requirement intake on the capability and feature level, including concurrent multi-level PRD management • Developed agentic framework for automated release-note and user-manual generation across multiple connected repos • Developed agentic framework for bulk parsing, transformation/aggregation, load and validation of TM Forum API entities from imperfect csv tables • Developed agentic workflow for the Policy Management module generating and managing valid deeply-nested policy documents via natural-language chat interface • Assisted with the launch of a consumer broadband project at a major US telecom operator; managed the comprehensive UAT process; personally implemented and tested the CICD pipeline for the core API gateway on the operator's network supporting the consumer front-end; during the launch, deployed and migrated without a glitch • Designed, implemented, and maintained Python SDK for TMForum compliant APIs • Managed several global cross-functional agile delivery teams, producing early prototypes and fast product iterations, while maintaining rigorous test-driven development, and deliberate code refactoring initiatives
• Led the discovery of the MVP for the new version of the Access Control system at Front Gate Tickets division • Identified stakeholder expectations & priorities, defined MVP OKRs, led the creation of architectural designs, validated with stakeholders • Interviewed & recruited dev team, managed backlog, identified scope for prototypes, prioritized scrum work
• Owned product & solution design for the enterprise Data Catalog • Designed & implemented custom metadata integrations with enterprise GitLab and Monte Carlo data-quality service • Evangelized the culture of test-driven development for data platform products • Technologies: LinkedIn Datahub, GitLab, Monte Carlo DQ, Apache Airflow, AWS MWAA, EKS, pupumi, acryldatahub, pycarlo, python-gitlab, networkx)
Led the record-time implementation of the Adobe Commerce-based site refurbished.nike.com • Managed product scope, architecture, dev team recruitment, stakeholder communication & release timeline • Proposed & evangelized new Adobe Commerce React-based front-end for improved user experience & scalability • Redesigned AWS-based infrastructure for scalability & availability; implemented solution using Terraform & Packer • Compared to The vAn (see below), reduced EC2 scaling delay from 25 min to 30 sec through IaC refactoring • After the zero-publicity launch, an X post from a Nike influencer caused a sustained traffic surge to 1900 pageviews per minute; the website handled the traffic with no disruption • News of the launch immediately spread through Complex, HypeBeast, Nice Kicks, and The Street • First week: 225k unique visitors, $200k in sales, 0.8% conversion • Second week: traffic to the mothership nike.com site exceeded forecast by 12% • In a post-purchase survey (N=629), 96% of consumers said they were likely to recommend Nike Refurbished • Technologies: Adobe Commerce, AWS EC2 ASG, Aurora, OpenSearch, Elasticache for Redis, OKTA, HashiCorp Terraform, Packer, Azure CICD, Lighthouse Launched Magento-based The vAn e-commerce website in Japan and Singapore; currently in UAT: Mexico; in dev: EU Proposed the last-mile business model for The vAn USA Launched LA Promo e-commerce website in record timeframe Launched the refactored Complimentary Product Inventory Management System
- Managed the pipeline of the RPA-candidate business processes: qualified proposed RPA opportunities, developed re-engineered process flows, provided rough-order-of-magnitude development effort estimates, prepared cost-benefit analysis presentations for executive steering committee - Expedited the implementation of a critical management dashboard by directly analyzing legacy Java code