Chad Craig

Director of Accounts Receivable

Panama City Beach, Florida, United States

About

Experienced Finance Leader dedicated to enhancing productivity and minimizing past due accounts receivable. Proven track record in Order to Cash processes, with a strong analytical focus, boundless energy, and meticulous attention to detail. Recognized for fostering collaboration, driving operational improvements, and elevating end-to-end customer satisfaction through a proactive, continuous improvement; team-oriented approach.

Experience

  • Director of Accounts Receivable at Cengage Group
    Dec 2025 - Present · 7 mos

  • Senior Finance Manager at Sodexo
    Jan 2025 - Nov 2025 · 11 mos

  • Collections Manager at connectRN
    Sep 2023 - Sep 2024 · 1 yr 1 mo

    - Cut DSOs from 90 to 78 days in 3 months, boosting cash flow by $6M+ via focused collections & automation. - Increased collector productivity by 30% & AR health by 60% via KPI-based coaching & workflow redesign. - Recovered $4.5M+ in 1+ year aged AR through data-driven strategies and process improvements.

  • Order to Cash Manager at Indigo
    Nov 2020 - Aug 2023 · 2 yrs 10 mos

    - Led full-cycle Order-to-Cash operations for $90M+ revenue, managing a team of 6. - Implemented global SOPs and KPI dashboards, cutting DSO by 30% and saving 20+ hours weekly. - Recovered $40M+ in aged AR within 30 days through strategic, high-impact initiatives.

  • Credit and Collections Manager at Philips
    Dec 2017 - Nov 2020 · 3 yrs

    - Led an 18-member collections team managing $350M+ AR, recovering $180M in 4 months. - Collaborated with senior leaders to standardize credit policies & global SOPs, increasing team efficiency by 25%. - Led enterprise-wide performance initiatives and AR recovery strategies, optimizing cash flow and cycle times.