San Francisco Bay Area
I’m at my best when I am bridging the gap between high-level strategy and the real-world, day-to-day delivery of a service, product, or policy. I’m energized by the tangible "why" behind the work. I’m looking for my next challenge: new leadership roles where I can drive serious social impact by building and scaling world-class, human-centered operations and experiences. I’m a seasoned administrator and change agent, comfortable navigating government red tape, managing cross-functional teams, and driving data-informed operations. Whether it’s in a nonprofit boardroom, a global enterprise, or a mission-driven tech company modernizing child welfare, if you’re looking for a leader who is as comfortable designing a strategic framework as they are in the operational trenches, let’s talk. My career is built on a unique foundation: the service-driven heart of a hotelier combined with the operational brain of a seasoned Executive Director. I started my career on the front lines of luxury hospitality, managing large-scale teams with brands like Starwood. That high-pressure environment taught me a critical lesson: even the best strategic plans fail if the implementation lacks empathy and a "white-glove" experience for the people on the front lines. Recognizing that every sector needs this level of care, I founded a consultancy to translate luxury hospitality frameworks (specifically the Radisson "Yes I Can!" model) into actionable communication and service training for non-profit, para-public, and corporate environments. For the last decade, I’ve scaled this service-first mindset to the executive level, bringing structure to ambiguity in complex, high-stakes sectors. Whether co-founding and scaling a foster care agency from the ground up, leading clinical operations for mental health centers, or managing massive stakeholder networks at York University, my goal is always the same: designing seamless, supportive systems that actually make life better for families, children, employees, and all types of communities.
• Hospitality & Service Excellence: With my proprietary front-line communication training system, PositiveSpeak, based on a stellar global hospitality program and tailored to your exact needs, we translate luxury service standards into actionable frameworks for your staff members in corporate and non-profit environments to ensure a consistent, high-touch "white-glove" experience. • Perfect Public Messaging: Deliver public relations and media messaging training and ongoing coaching to executives and spokespersons for companies, causes, and nonprofits. • Planning for Success: Help nonprofit and social enterprises succeed by clearing away distractions through facilitated strategic planning and objectives-setting . • Guided a finance and banking executive to communicate her for-profit experience in nonprofit language, landing her an executive director position for a social cause she was passionate about. • Trained spokespersons of a large nonprofit on how to handle public and media communications during a reputational crisis, keeping the board membership in place while correcting course.
Teen Therapy Center of Silicon Valley, sister center to Family Therapy Center of Silicon Valley, was a private mental health agency providing help and support to teens and their families. We offered individual therapy, group therapy, family therapy, parent support counseling, and in-home teen and family coaching. We were located in San Jose and Palo Alto and provided services 7 days per week, including in the evenings. Our caring and compassionate therapists loved helping teens and families ease the pains and frustrations associated with adolescence. • Provided strong and inspiring leadership, fostering a collaborative and inclusive work environment, aligned with the company core values and ensuring they permeate all aspects of the organization. • On-the-ground executive leadership on all aspects of day-to-day operations, including clinical services, talent recruitment and hiring, advertising, outreach, and financial management. • Partnered with the CEO/Founder to develop and implement the organization's strategic plans, and long- and short-term goals and objectives, to achieve the mission of improving mental health in whole families. • Served as the face of the company, representing the centers and developing strong relationships with key stakeholders, including clients and patients, vendors, referral sources, and the broader community. • Hosted San Jose’s most highly anticipated mental health networking event to build and cultivate relationships with and between community members, referral sources and service delivery partners. • Oversaw financial operations, including budgeting, payroll, reporting, and professional development for a team of 30 clinical, administrative, and client relations staff.
Family Therapy Center of Silicon Valley, sister center to Teen Therapy Center of Silicon Valley, was a mental health practice committed to working through areas of concern in your life, improving your relationships, and supporting you in creating a healthy and fulfilling life. We provided a warm, welcoming, and confidential environment in which individuals and relationship were able to grow and change. At Family Therapy Center, our therapists were dedicated to supporting you in reaching your ultimate goals. Our group practice and combined team of professionals had a diverse range of expertise and training to best fit your specific needs and concerns. • Provided strong and inspiring leadership, fostering a collaborative and inclusive work environment, aligned with the company core values and ensuring they permeate all aspects of the organization. • On-the-ground executive leadership on all aspects of day-to-day operations, including clinical services, talent recruitment and hiring, advertising, outreach, and financial management. • Partnered with the CEO/Founder to develop and implement the organization's strategic plans, and long- and short-term goals and objectives, to achieve the mission of improving mental health in whole families. • Served as the face of the company, representing the centers and developing strong relationships with key stakeholders, including clients and patients, vendors, referral sources, and the broader community. • Hosted San Jose’s most highly anticipated mental health networking event to build and cultivate relationships with and between community members, referral sources and service delivery partners. • Oversaw financial operations, including budgeting, payroll, reporting, and professional development for a team of 30 clinical, administrative, and client relations staff.
The Healthy Brain Center, in partnership with Teen Therapy Center of Silicon Valley and Family Therapy Center of Silicon Valley, specialized in Transcranial Magnetic Stimulation (TMS), a revolutionary non-invasive treatment that offers new possibilities for those who have not found relief from anxiety, depression, and OCD through traditional methods.