Denver, Colorado, United States
Cybersecurity isn’t just my job; it’s what drives me every day to stay ahead of emerging threats. Whether responding to incidents, identifying vulnerabilities, or developing solutions, I approach my work with a proactive mindset and a passion for protecting systems and people. Throughout my career, I’ve built expertise in: - Incident response and containment - Disaster recovery and business continuity planning - Secure IT infrastructure management - Technical project leadership and collaboration - Communication and mentorship across all levels Earning my master’s degree in Cybersecurity and Information Assurance from WGU was a pivotal moment in my journey. Balancing full-time work, raising a daughter, and completing a demanding program taught me resilience, time management, and the ability to juggle multiple priorities—skills that I apply to every challenge I face. My capstone project for this master's degree focused on creating a cybersecurity solution for small to medium-sized law firms—a sector increasingly targeted by hackers—because I’m passionate about helping organizations of all sizes protect their most critical data. I hold certifications in CompTIA Security+ and EC-Council Certified Ethical Hacker (CEH), which complement my academic achievements and reinforce my ability to address today’s complex security challenges. When I’m not focused on cybersecurity, my family keeps me grounded. The support of my wife, the joy of raising our daughter, and the constant chaos (and love) of our three giant Newfoundland dogs remind me daily of what matters most. And let’s not forget my love for the mountains—it’s one of the reasons Colorado feels like home. If you’re passionate about cybersecurity or have a challenging problem to tackle, feel free to connect. I’m always open to meaningful conversations about making an impact in this ever-evolving field.
In my role at Bank of America, I lead efforts to protect the organization by managing and resolving critical cyber incidents. Each year, I coordinate responses to 20+ major events, overseeing containment, root cause analysis, and resolution while ensuring clear communication with stakeholders across the business. I simplify complex technical findings into actionable insights for leadership, focusing on addressing risks, improving controls, and maintaining compliance. Alongside my technical work, I guide team members during live incidents, document best practices, and develop procedures to ensure consistent, effective response strategies globally. This position challenges me to stay decisive under pressure, foster collaboration, and adapt quickly to evolving threats—all while contributing to a secure and resilient environment.
At Santander Consumer USA, I supported critical data center infrastructure by proactively monitoring and maintaining Cisco UCS systems across two regions. I utilized PowerShell scripting and Cisco Call Home features to swiftly address issues and ensure system health. My work also included deploying and configuring 36 HP ProLiant DL380 Gen10 servers using HPE OneView and InfoSight, enhancing the scalability and efficiency of the data center environment. Collaboration was a cornerstone of my role, as I coordinated with Information Security, Networking, and Communications teams to ensure seamless project execution. Additionally, I led the setup and testing of a disaster preparedness hot site for over 150 users, guaranteeing business continuity for essential operations during emergencies. This role allowed me to combine technical expertise with cross-functional teamwork, delivering resilient and forward-looking infrastructure solutions.
Directly maintained and updated Prognosis software, leveraging expertise with VoIP systems and IT networks to troubleshoot call quality and ensure seamless communication for 335+ agents. Collaborated extensively with Avaya System and Session Managers, utilizing tools like PuTTY and Avaya Site Administration to update Media Modules, Media Gateways, and resolve system alarms as needed. Designed and built two Aspect Dialer systems from the ground up, including custom network cabling, software configurations, and ongoing maintenance via web and client applications. Partnered with vendors to establish and troubleshoot T1 connections for inbound and outbound calls. Authored 12+ policies and 25+ procedures to enhance data center infrastructure, connectivity, and PCI-DSS compliance. Implemented a disaster recovery hot site supporting 150+ users, conducting annual functionality tests to ensure swift recovery within 30 minutes during emergencies.
Deployed and customized Integrated Research (IR) Prognosis management solutions, tailoring performance monitoring systems to client needs. Delivered 15+ customer meetings and facilitated 15 training sessions, guiding users on deployment architecture, network design, and the full value of Prognosis software. Collaborated with clients to design 20+ Avaya telephony monitoring systems, addressing security policy issues and optimizing call flows to improve VoIP quality. Debugged and resolved 20+ technical and logistical issues under tight deadlines, consistently meeting contractual obligations. Built trusted business relationships by creating real-time alerts, custom reports, and tailored notification systems, helping organizations achieve rapid ROI. Expanded expertise in SQL, network infrastructure, and diagnosing call quality issues across diverse phone systems.
Regularly interacted with management on matters concerning several functional areas, divisions and/or customers. Work performed with minimal direction and reviewed by management. Anticipate and identified complex business needs and recommended solutions to complex problems. Worked cross functionally with business units product and marketing teams and individuals where necessary. An understanding of virtualization technologies such as VMWare, service models, business drivers, and emerging trends including the ability to follow existing documentation for application and server installs including Windows and Linux for existing products. This also included products including AACC, AAC, AAM, and the Avaya One-X suite of programs. Also touched on CS1K and both softphones and physical endpoints for Avaya.